Stereo North Furniture & Appliance

Absolutely crooked store with the worst customer service in Sitka, which is really saying something if you’ve lived here more than a couple years. We purchased a 17cf freezer for $900. They delivered a 14cf freezer. When I showed them the sales receipt with the model number for a 17cf freezer and the price we paid, the old lady just said oh well, price tags get moved around all the time and said we paid for the 14cf so that’s what we got even though the salesperson took the price tag off the 17cf freezer when selling it to us. They made no attempt at making things right and told me they didn’t even have any 17s to give me so we were out of luck. Crooked, terrible store and employees.

Bought a speaker here and tried to return it the next day after having a change of mind. The older lady at the front desk yelled at me and demeaned me and of course did not consider taking the speaker back even though it was brand new in the packaging. I was genuinely frightened and resolved to never set foot back there again. Horrible place.

I'm not one for leaving bad reviews, but here we go. I purchased a 65" TV on sale for $750 from stereo north without opening it and checking it. From there, I put it on a 58' boat, on which it was wrapped and put in a safe place. We had a flat calm ride home, brought it into my house, and opened it to find it incredibly broken. On my life, this TV was handled incredibly gently and with care. I called Stereo North expecting them to have at least an ounce of customer service following a nearly $1000 purchase, and was immediately met with hostility and rudeness. After being told this had NEVER happened to them before, they continued on to tell me about several different times people had claimed to recieve broken TV's, all of which were apparently found to be "lies". I contacted Samsung to request help, and they responded that the TV should still be under the companies return policy, and I should be able to return it to Stereo North and get a replacement. I contacted the store, and they essentially called me a liar and told me that they were too busy and proceeded to hang up on me twice. My mind is absolutely blown at the rudeness and lack of pride these owners have for their company and for their products. This TV was very clearly dropped or hit pretty severly at some point, and it was ABSOLUTELY not hit or dropped while in my care. It is a huge shame that this was my first experience with this this company. I much prefer supporting local businesses, and had seen many things in the store I would have been interested in purchasing. But following this experience, I will personally never set foot in this store again.