B & B Appliances

I rarely leave negative reviews, but my experience with B & B Appliances was by far one of the worst customer service experiences I’ve ever had. To begin with, it took an entire week just to get scheduled for a washer repair. After finally getting an appointment, the technician showed up roughly three hours earlier than the scheduled time I was given. When I explained that I wasn’t expecting anyone that early, instead of trying to resolve the issue professionally, everything went downhill. I ended up speaking with the supervisor, Joe Banner, and his behavior was completely unacceptable. Rather than listening to my concerns or trying to help, he became hostile, cursed at me, told me I should “fing stick to the schedule*” they had available, and then hung up on me while I was still talking. I’ve never been spoken to that way by someone in a customer service or management position. The company appears to be extremely disorganized. Waiting a week for service, having appointments not honored as scheduled, and then being treated with disrespect by management reflects very poor leadership and an obvious lack of professionalism. If this is how customers are treated when they simply expect the appointment time they were given to be honored, I can’t recommend this company to anyone. There are plenty of appliance repair businesses that value their customers and know how to communicate respectfully. Unfortunately, based on my experience, B & B Appliances is not one of them.

Had a great experience at B&B Appliance in Surprise today purchasing a new dishwasher. Great location. Great customer service. James was very knowledgeable and made the experience easy. Would definitely recommend B&B Appliances for all your appliance needs! We are long time customers and have been very happy with the ease of our purchase, the quality, the friendly atmosphere and ease of setting up delivery and installation. Thank you for an easy purchase experience.

Where do I start? Tu, the technician who czme to our home, was on time, and very polite. He took the time to say hello to my two little dogs, and then went right into the kitchen to try and fix our ice maker. He fixed one thing, only to discover he needed to fix somethibg else, as well. He made several trips to his truck, but didnt have the available part and is going to order it. Tu was polite, and thorough and explained everything he was doing and what he was finding. I can honestly say, I look forward to seeing him again when the part comes in. My dogs will be happy, too!

Hello, Tu was our technician for 3 service calls that were actually 1 true service request. Tu was very helpful, very communicative prior to his arrival and during for the services. He was very positive and we shared some laughs! He identified the issues with our freezer and ice maker and was able to clear the ice built up, explain what and why it occurred and ordered a new ice maker for replace as the unit was shot. His positive attitude and knowledge really made him someone to remember during the debacle we were facing. I would use B&B next time for any appliance repairs they handle. I will also mention that the dispatch team (Female) can’t remember her name was very polite and flexible with not only our schedules but B&B appliance as well. Thank you Tu and Team B&B! Bruce