Mr Appliance

I walked into M & S looking for a couple of parts for an older refrigerator. I had been looking high and low and a technician from the company I initially contacted was not returning my messages. I first spoke to Brenda who was extremely helpful and located the parts I needed. She contacted Morgan ( a very experienced technician). He attended the office and gave me an in depth lesson on what the issues could be with my refrigerator. His knowledge, experience and guidance gave me the confidence to deal with this on my own. Morgan gave me two pieces which solved the problem. I now have a working refrigerator again. Many thanks to Brenda and Morgan. A great experience for this Canadian!

Called them to make an appointment for my dryer that wasn’t drying. Was told they only schedule appts for my area of town from 12-5pm. I told them I had kids and had to pick them up at 3 and then would be tied up with afternoon activities and asked if I could get a morning appt or commitment to earlier in the block. I was told no, so if you have children in school and need to be able to pick them up, they aren’t willing to provide any level of customer service to accommodate that at all. Called another company and had a much better experience.

I called this company to have a 25 cubic foot chest freezer replaced under the one year warranty almost two months ago . I called them 1 month ago and they said they are waiting on frigidaire. I called Frigidaire this morning and I had to fire this company because they don’t answer the phone or call their customers back I will never recommend or call this company again for any kind of service ✌️ On Top of everything else m&s called frigidaire and said I was using the freezer for Business so they voided out my warranty m&s appliance should have done there job they didn’t so I fired the company and now they black balled my freezer getting fixed buy Frigidaire. This by means the worst company to deal with😎 I just found out it was the Tec who came to check out what was wrong with my freezer who black balled the warranty from frigidaire what a joke

HORRIBLE CUSTOMER SERVICE!!! We called M&S out last year to diagnose and repair our Subzero refrigerator. We were charged a hefty non refundable fee to book the appointment. They came out and the tech was pleasant. They diagnosed the problem and since the refrigerator was still under warranty, they advised us to contact sub zero to see if the parts would be covered. To our pleasant surprise sub zero covered the cost of all the parts and promptly sent them out. Once M&S received them, they returned and charged us another few hundred dollars to install the part. Fast forward a year later….we called M &S again but this time for a freezer issue at which time I was informed that the owner refused to ever work with us again “because the last time they came out, sub-zero covered the cost of our parts”. I was flabbergasted and could not believe what I was hearing. We are new to the area of Yuma/Somerton and so far everyone out here has been extremely helpful and pleasant to work with until we ran across M & S. I would steer as far away from them as possible due to horrible customer service, delays of weeks to a month to get to you, pre deposits that are high and not credited toward work done by them as well as the shady work habits and attempts to rob people. It’s really sad that a company would not be elated for their customer to get their parts covered, especially after they were the ones who advised us to go that route and when we are still paying very inflated service charges. VERY DISAPPOINTING and I will be contacting Sub-zero and suggesting they be removed from their list of service providers. I hope this saves another customer from the headache, problems and delays we have endured.

Waited three weeks for MS Home appliance. Only for them to say we cannot touch your dishwasher. The dishwasher needs to be pulled out before we can touch it. I wish they would of offered this piece of advice when I called them to schedule a warranty service repair. MS was assigned to me. I did not chose them. Very unprofessional. I was told I would have to reschedule. Now granted I was not home at the time of service. I did call the technician and asked if he could come back and look at it. He left 5 minutes prior to me getting to my house. The service technician told me I would have to call MS and reschedule. Understanding this I called to reschedule. Interesting enough I was told that I was rude to their technician. That was a surprise. Could not be further from the truth. I guess asking questions is rude. Further more they refuse to complete service or touch the dishwasher. Epic customer service failure. Based upon my experience I would not call or use this company ever. A waste of time to come to my house and say whelp I cannot touch it. No apologies, nothing.