WDC Kitchen & Bath

WDC in Lomita is a perfect example of a company that’s great at selling you something—and completely disappears when there’s a problem. Once they have your money, don’t expect them to stand behind the product. Their customer service is some of the worst I’ve experienced. You’ll get plenty of apologies, but that’s where it ends. No solutions, no accountability—just a lot of “there’s nothing we can do.” Even when issues are clearly legitimate, they refuse to take responsibility. You may even hear from the owner with an apology, but nothing ever actually gets resolved. It’s all talk and zero follow-through. At that point, it just feels like they’re trying to quiet complaints rather than fix anything. There’s a reason this place has so many bad reviews. Unfortunately, I learned the hard way. I would never buy another product from WDC again. No price is worth the stress and frustration of dealing with a company that won’t stand behind what they sell.

DO NOT BUY HERE! Wow, wish I had read some of these reviews. I bought a refrigerator, oven, and dishwasher from WDC appliances. They have a measuring service where they come in and measure your appliances. The sales rep assured me that as long as I had the serial numbers for my current appliances she could get me new ones that fit. In hindsight, I shouldn't have listened. She told me she had been working there for 20 years and was very confident and I chose to believe her. Upon delivery, which I was charged an extra $250 for because I have curved stairs, the oven and dishwasher did not fit. On top of all of that, the delivery guys left and the fridge didn't turn on. It ended up being an electrical issue on my end (loose outlet), but wouldn't you think that's something they would have told me before leaving? Absolutely unbelievable to have had such an expensive purchase and delivery and have them leave with 0/3 appliances working. This all happened the first week of December. It is February 2nd and I have been unable to get a full refund for the appliances returned to WDC (they refunded part of it after 10 phone calls and 8 emails, and not even the full price of an appliance). I have never, ever written a poor review like this and always try to give businesses the benefit of the doubt. I have finally emailed them this week letting them know to send me my full refund or I will be reporting them to the BBB and taking further action. Please go somewhere else.

I wish I would’ve seen these complaints… The store in Lomita is beautiful and the rep Lanette was very nice and helpful. I was supposed to have my refrigerator delivered in 6 days. I called on 5th day to confirm and the guy I spoke with seemed rude and didn’t know anything about the refrigerator. I called the next day and I’m told I wouldn’t receive my refrigerator for another week. I explained that I don’t have money to spend on eating out, Uber Eats and I’m disabled and don’t have a car. All they could say is “well, it’s scheduled for delivery on Friday.” I have referred them to my property owners and organizations that help families with needs by purchasing any appliances or furniture. Now, I regret it and will let them know not to use them. Too many similar negative reviews. Just not right.

This place has beautiful appliances. We did a high end purchase of all thermador appliances. The range, fridge, hood and dwarer microwave (for our island). The downside: we recieved our refrigerator w/a dent on the door. Customer service was alerted right away and instead of a whole new fridge, we had the option of just replacing the damaged door which was fine. They also offered back some money but for what we paid, I wanted it in brand new condition. So moving forward, the tech shows up w/NO door and his iPad broke. Smh!! I can't make this crap up. So he walks in, looks at the door, get the serial # and leaves! He then gives my husband a call to say he's going to order the door and apologizes for all the mishaps. I then call wdc to speak w/our rep and by then he sounds irritated and already knows who I am. And proceeds to tell me he'll handle it. Then the rep for thermador calls asking how our service went and my husband let her know that it didn't go well and all we got were apologies and talking in circles. Along with all of that, it's been almost a month and my dwarer microwave is still not here. Not sure who to point the finger at, whether it's WDC appliances or Thermador! Either way, I will not be going back there and will def not referr any friends or family members here. **follow up: so my microwave finally came in and they had me pay another $29 for delivery. I did ask if they can waive the fee due to all this back and forth crap, but they would not budge! And we got a new response for our refrigerator door that has a dent in it, they said they've ordered it and there's no ETA on delivery because it is back ordered. I had no idea that refrigerator doors were that high in demand that they needed to be on back order. This place is a joke. Do Not Spend Your $$ Here! Again, the appliances are beautiful do not get me wrong, but the customer service is pure BS. And their salesperson doesn't know too much of anything either, so between their sales reps and customer service.... don't do it.