Ferguson Home

I had a very disappointing experience at the Ferguson Home showroom in Pasadena on Friday, June 12. I spent approximately 30 minutes in the store and was unable to get assistance from anyone on staff or even receive a simple acknowledgment that I was there. Prior to visiting, I had already reviewed products on the Ferguson website and knew exactly what I was looking for, including bathroom faucets, medicine cabinets, sinks, and sconces. This should have been a straightforward sales opportunity. Unfortunately, despite multiple employees being present, no one appeared interested in assisting me. As a result, I left and visited a local competitor, where I was greeted immediately upon entering. Within 30 minutes, I had selected and ordered everything I needed. In today's marketplace, where consumers can easily purchase products online, exceptional customer service is what differentiates a successful showroom experience and keeps customers returning to brick-and-mortar businesses. The lack of engagement and customer attention I experienced at Ferguson was both surprising and disappointing. As a general contractor, I regularly recommend vendors and suppliers to my clients. Based on this experience, I would be hesitant to recommend Ferguson and cannot confidently direct my clients there in the future.

The only friendly person at this Ferguson is Endora everyone else is zero trained on customer service. The guy in the front to the left that has a mustache doesn’t even acknowledge or say hi. Absolutely rude staff . Its hars to ata in business with this type of staff. In my opinion as a recommendation to anyone wanting to buy something ask for Endora or go somewhere else because these people are useless. Ferguaon shame on you !!! Train your people because you need to sell service. Have Endora train them all or close the store. You are a perfect example of why people buy online. .

Professional and helpful. I told them my needs and what I was looking for and was able to provide everything I needed. The store has different t options and you get to touch and feel the quality. One of the pieces was faulty and they sent another one. They were just as friendly over the phone. Went to Pacific Sales and customer is by far better at Ferguson.

My home is currently undergoing an extensive remodel, and I had the pleasure of being introduced to showroom consultant David L by my designers - he is there go-to and their promise to me was that he is the best in the business. They weren’t wrong! He is incredibly knowledgeable, knowing so many tiny details about every product. And he really cares. This made him really helpful when it came to making choices between appliances/fixtures. He hasn’t just tried to upsell me on everything, which has been refreshing. His approach is that he won’t sell anything that he wouldn’t put in his own home, balancing form, function, and value. I’ve had a fabulous experience with him so far, and expect that to continue throughout the length of my project. Even though I live in Santa Monica, I will be coming back to this location just to work with him!

I have had the extreme pleasure of working with Hector Beltran at the Pasadena Ferguson Gallery for over 6 years, and I would NEVER dream of working with anyone else within the kitchen and bath or design-build industry when it comes to hardware, lighting, appliances, and plumbing. His vast expertise, and willingness to continue to expand his knowledge on product, materiality, and installation, makes him truly and deeply invaluable to my firm. His professionalism, prompt responsiveness, and unwavering consistent cheerful "can do" attitude is what sets him apart and makes him dependable, and an absolute DELIGHT to work with. I honestly believe that I could not do my job as a professional kitchen and bath designer without his partnership. I also would be remiss if I didn't highlight the incredible showroom management and corporate teams at Ferguson, as it is their commitment to excellent service and relationships, and their support of their staff, that gives Hector the ability to be so unmatched in his service to my firm, and to all my clients. Hector cares not only about the accuracy and clarity of his work, but he cares about MY business and strives to see that all our projects are successful, and that our clients are 100% satisfied. He always has my back, and for that, I am so grateful. 5 stars are simply not enough!