Central Coast Appliance Inc

My refrigerator’s drawer freezer looked like it had been in a snow storm. Toby Howland responded and was very Polite, efficient, and overall did a great job. I would highly recommend Los Osos appliance repair to anyone. I’m adding them to our list of professional recommendations for Morro Shores mobile home park. Thank you Toby. You did a great job.

It took three times of calling the answering machine to get connected but not by a call back but by them accidentally picking up on the forth call. The service person showed up after the long awaited appointment and took the range apart for review and bad parts removal. He put the range back together inoperable because he didn’t carry the parts needed and had to order them. After two more weeks I called to get an update and was met with a disgusting reception and no answers as to when I might see the repair man again. I asked for an estimate and was refused, instead I was told that couldn’t be done until the service person turned in his trip ticket of hours and part’s listed. I found that not in concert with my thoughts of an ESTIMATE. I looked on Amazon and found the parts in question with the same part number for $17.00 and $57.00 and deliverable next day. So I figured $125 or $150 for the parts. The bill was $485…. Ouch! I paid and was happy to get the range back to cooking .. The serviceman said he tested it and all was fine as he left but not so. I called the shop twice getting the voicemail both times leaving the same message that the serviceman left the range with a function still not working. I never got a call back in fact I called Peoples Choice Appliance in Atascadero to come out and complete Central Coast’s work at an added $188. Peoples Choice took the range completely apart to find a loose wire to the non working function and reconnected it. All is fine now with the range but I’m trying to recoup the $188 now, we shall see how that works out.. I will update this review as their integrity presents itself..

I had an appointment time of between 1:00 and 3:00 p.m. I waited all afternoon. No one ever showed up and no one called. I called in the next morning and was told the appointment had been cancelled but they couldn't tell me who cancelled it. I don't know what happened but I did not cancel the appointment. I will call someone else. * (Oct 13, 2020) I wanted to add a comment since the owner's response to my review is misleading. They did not try to contact me after my review. When I called their office on October 5 I was told they had two customers with the same name and cancelled the wrong appointment and didn't have my phone number. Really??? I was told the owner would call me but it might take a couple days since she works 12 hour shifts at another job. It has been 8 days and no phone call. When I called in the day after the "no show" appointment the person I spoke to was very abrupt and didn't offer an apology for the confusion or ask if I wanted to reschedule. Which I did not. If you're looking for a dependable company do not call this one.

Our dryer stopped making heat all of a sudden and through some troubleshooting I determined it was the thermal fuse. Thankfully Central Coast Appliance is practically down the street so I decided to check for the part here. As soon as I pulled the fuse out she was on it and went straight to the back to grab a replacement. Very friendly and very quick service and the part works great. Yes of course it's more expensive than internet parts, but it's great to have a local resource like this since most likely it's not worth waiting a couple days to save a few dollars. I will definitely come back next time we need something.