Phils Appliance Svc Inc

It appears that your company has very limited knowledge or experience in repairing modern walk-in coolers. I have since learned that the unit I use incorporates updated technology and was simply operating in “defrost mode,” which automatically melts accumulated ice as part of its normal function. Despite this, your technician falsely claimed that an unrelated component was defective and then provided me with a repair estimate of $2,800. Not only was the diagnosis incorrect, but it also appeared to be an attempt to pressure me into approving unnecessary repairs. Your company still charged me a $150 service fee. Had your technician properly diagnosed the issue, I would have considered that fee reasonable and justified. However, charging for an inaccurate diagnosis while attempting to sell unnecessary repairs is unacceptable. Because of this experience, I intend to share detailed reviews on both Google and Yelp so that other business owners can be aware of how this situation was handled.

I had a great experience with Armanis Appliance Repair. I communicated directly with Suzy throughout the process, and she was professional, responsive, and very helpful. The company provided excellent communication, timely updates, and reliable service from start to finish. The technician was knowledgeable and completed the work efficiently. I truly appreciate the professionalism and customer service provided by Suzy and the entire team. I would highly recommend Armanis Appliance Repair to anyone in need of dependable appliance repair services.

The technician worked hard and thought it was an easy fix and my dishwasher would last for years. He spent a long time and said he’d get parts and come back. He came back and took it apart again. I don’t know what he did but it’s still apart. I had no communication for several weeks until today when someone called and asked about how it went. I figured he was in over his head and afraid to communicate. He was always later than the appointment (a 4 hour window) but spent a long time. The machine was leaking water and he did solve that problem.

Albert Saroyan at Armanis is A+ the best! He arrived on time for a same-day appointment and was able to completely fix my washing machine with no problems - he even had the part on hand. The whole process took about 35 minuets and the price was unbeatable. I will call on him for any future appliance needs without hesitation. I am so grateful for the quality service! UPDATE: my washer crapped out again, so I called Armanis back to let them know. Albert came back promptly the very next morning, found the new issue, and…and this is the money news right here…DIDN’T CHARGE ME for the extra repair! How incredible is that?! There was zero haggling, zero suspicion, zero negativity. Albert was apologetic (even though it wasn’t his fault) and gave fast, friendly service. I am absolutely blown away by the very high quality of professionalism Albert and Armanis possess. I will never call upon another appliance repair shop again - only Armanis!