Kitchens Only

Greg came out promptly to check out my stove burner which isn't working. Charged me $225 for the visit plus 30-40 mins of initial diagnosis. Said he would need to come out with special tools and then order parts...3 weeks later, no one is responding to my calls or emails. They seem to be running a scam. I wish I looked them up on google instead of just relying on Thermador's referral. I did call Thermador and reported that this business is shady and should NOT be referred. Call a different company if you need your Thermador serviced.

I could not recommend Kitchens Only or Greg any less. DO NOT WORK WITH THEM. He missed the first appointment he set, then when he actually came he inspected the broken range and said the problem was 99% a circuit malfunction. He charged me for that visit & ordered the part. 3 weeks later, he came back and found that the range STILL was not working. He ordered another part, and it's been 3 weeks since then. He will not return my calls, he will not answer the phone, and he is completely out of reach. I wasted so much time working with Greg that my oven is now out of warranty. Kitchens Only is an absolute CON of a business. DO NOT waste your time and money

K-O Tech arrived to inspect Thermador range, claimed three problems, plus replacement EEPROM board to fix large oven failure. He charged for initial inspection and time onsite. He also claimed that range top burner would break during repair [requiring additional parts and labor costs]. He planned to order parts that night and would get back to me. After 3 days I called to inquire parts order status - he was ''waiting to order parts.'' I called after 7 days [he ''had ordered parts, but no expected delivery date'']. 5 days later, tech called to schedule repair. K-O Tech arrived to do repairs - after disassembling range top [1 1/2 hours], he opened parts box - determined that board was replaced through rear access panel, and parts box did not have new wiring diagram instructions, so he had to go back to his office to have it printed. He returned after 5 hours, replaced stove top, then replaced board, but could not understand wiring instructions He spent 2 1/3 hours on phone getting instructions how to wire new board. When finished the main oven door was locked - oven would not heat, the second oven also would not heat. The top burners would not work. He prepared to leave [total time estimated 7 hours plus future repair return] and he would call me next day with new schedule. Four days later no call, no response to my call/message to his phone re next appointment. I called manufacturer and scheduled their tech. He arrived [Therm tech] and corrected incorrect wiring by original K-O tech, confirmed all parts working [both ovens heat, burners light.] I paid for inspection [again] plus 4 hours labor. I would not recommend Kitchens Only Tech - not responsive, left oven in greater dis-repair than when he started, did not check parts box to be sure it was correct part and complete. His emailed bill shows more parts than needed with 35% markup over list price, and he still hasn't called to schedule his repair, leaving us without ovens/range top for minimum 5 weeks. ========

We had Greg come out to fix our dishwasher. First, he doesn’t wear a mask and complains when you ask him to put one one. Second, he was 99.9% sure the problem was the rotor. I bought one right then online from the manufacturer for $100 less than what he wanted to charge me. The rotor came. The machine still didn’t work. He was then sure 99.9% that it was the computer. Again he was wrong. After paying more than $500 in parts AND his service fees the machine didn’t operate and he told me to call the manufacturer which I did. They fixed it in 10 minutes and said the parts I ordered were fine and didn’t need replacing. Greg has assured me that he would repay me for the parts if they weren’t necessary. He didn’t. He refused to refund his service fee or the parts. He is totally unprofessional and doesn’t know what he is doing. Avoid this company like the plague!!

I got this company from Thermador's list of authorized warranty repair people. Greg came out and diagnosed my stove as having a bad simmer switch. He said that he did not know how he would get in there to replace it, but that he would call Thermador. He said that he would order the part, but there is a long lag time. I called back two months later and got an e-mail stating the part would be in within 3-5 days. I called back again about 2 1/2 weeks later. Greg said that it showed that the part was in, but there was no order number which means he probably did not order it because he was busy. He said he would call me the next day, but I have not heard from him. When I finally got someone on the phone at Thermador on the phone, they agreed to send out a Thermador repairman to make the repair under the 2 year warranty. It was fixed it in about 30 minutes.