David Gonzalez
very nice lady at the front. helpful. really loved the low prices on parts.
Heather Marie Eland
We bought a Maytag washer & dryer from Modern Appliance ~3 years ago that was definitely a lemon—and the washer has broken three times under completely normal use. It's under warranty, and the repairs are "free," but it's costing us hundreds of dollars at the laundromat each time this happens. More recently when it broke, we had very poor communication and a lot of confusion from Modern Appliance over what was going on with the repair. It's been over a month and it still isn't fixed after two trips out to work on it. I was told last week that they needed to haul it off to be repaired again at the shop and that they'd reach out on Monday to schedule a "loaner" to be sent in its place. Monday rolls around... crickets. By Wednesday, I'd reached out and was told someone would contact me later that day... crickets. Got a hold of the right person on Thursday only to be told that they don't actually have any "loaner" washing machines. Wouldn't allow us to trade in the washer for a small discount toward a new washer. At this point, we are cutting our losses and buying a new washer through a different company. We're done working with Modern Appliance. Very unreliable, very poor and disorganized customer service. There aren't many options out here for appliance repair, but even so we won't be back.
Read full reviewWe bought a Maytag washer & dryer from Modern Appliance ~3 years ago that was definitely a lemon—and the washer has broken three times under completely normal use. It's under warranty, and the repairs are "free," but it's costing us hundreds of dollars at the laundromat each time this happens. More recently when it broke, we had very poor communication and a lot of confusion from Modern Appliance over what was going on with the repair. It's been over a month and it still isn't fixed after two trips out to work on it. I was told last week that they needed to haul it off to be repaired again at the shop and that they'd reach out on Monday to schedule a "loaner" to be sent in its place. Monday rolls around... crickets. By Wednesday, I'd reached out and was told someone would contact me later that day... crickets. Got a hold of the right person on Thursday only to be told that they don't actually have any "loaner" washing machines. Wouldn't allow us to trade in the washer for a small discount toward a new washer. At this point, we are cutting our losses and buying a new washer through a different company. We're done working with Modern Appliance. Very unreliable, very poor and disorganized customer service. There aren't many options out here for appliance repair, but even so we won't be back.
Sherry Truckey
When you look through all of the reviews There is a big variety of positives and a big variety of negatives. That should tell you something. You take your chances. I did not have the impression that they really needed or wanted my business.
brandi lawrence
Absolutely horrible customer service! I purchased a washer and dryer brand new less than 4 years ago from them. It needed service so I called them, they failed to put me on the schedule even though they said I was on there. I had to wait another 3 weeks beyond that to have someone come and service my dryer. They said no wear and tear everything looked great. Charged me 110.00 to vacuum out the dryer. Exactly one week later my belt snaps and I no longer have a dryer again. I called and left a voicemail and they never called me back. I called and asked them for the driver belt info and they said they could sell me a belt but can not give me the specific info on it. I purchased my items from them and now they won't give me the proper info to repair it by myself!!!! Absolutely disgusted with them, all the way around.
Read full reviewAbsolutely horrible customer service! I purchased a washer and dryer brand new less than 4 years ago from them. It needed service so I called them, they failed to put me on the schedule even though they said I was on there. I had to wait another 3 weeks beyond that to have someone come and service my dryer. They said no wear and tear everything looked great. Charged me 110.00 to vacuum out the dryer. Exactly one week later my belt snaps and I no longer have a dryer again. I called and left a voicemail and they never called me back. I called and asked them for the driver belt info and they said they could sell me a belt but can not give me the specific info on it. I purchased my items from them and now they won't give me the proper info to repair it by myself!!!! Absolutely disgusted with them, all the way around.
Mary Hockenbery
We had a good experience. We bought appliances for a remodel and decided to buy locally in Delta County instead of from a big box store 60 miles away. We are glad we did. Sales staff were helpful, not pushy. The guys who handled delivery and installation were courteous, careful, and professional.
