yvonne tree
6/19/26 I purchased a washer and dryer from Southwest Appliance, there were numerous issues with delivering the products purchased. This was not accomplished in a timely fashion. I received the washer before the dryer. I made the purchase on June the 11th, it was paid for in full. They delivered the washing machine about a week before the dryer was available. I spoke with Rick who advised me he would not have the dryer and pedestals delivered until they were delivered to the store on the 19th. He had the dryer and pedestals today in his possession on the 19th. He said he would not deliver until the 23rd of June on Tuesday. I offered to pick them up to alleviate the delivery problem. He stated he could not deliver until the 30th at 3. I had hoped since I went and picked them up that he could send someone here to hook them up. The dryer was defective, the door would not close and stay closed. He was not cooperative at all. He was rude and offered no resolution. He also tried to charge another $599.and some change for the pedestals when I thought I had paid in full for everything.
6/22/26 I just received a call from Rick asking me to pay a balance of $490.92 for my pedestals. He berated me for my review and stated it was not true. I stated it was my experience as the consumer when dealing with Southwest Appliance. Because there is no competition in this area, consumers are at the mercy of family owned small business. One has to deal with sales, delivery persons and dates that are up to the store where the purchase was made. Rightfully so, it’s their schedule, their ability to deliver. There is nothing that I can do as consumer.
6/23/26 I had an employee call Southwest Appliance today to determine whether they were scheduled to come and hook up the washer and dryer. Rick replied an adamant "NO", he stated he no longer wanted to deal with me. Now I'm stuck with a dryer that is not hooked up or that won't close. Be careful consumers not to bruise Rick’s ego, his self esteem cannot handle it. Rather than dealing with the issues at hand, he was unable to get passed himself and be accountable. I would not recommend this store to anyone in need of appliances.
Yvonne Tree
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6/19/26 I purchased a washer and dryer from Southwest Appliance, there were numerous issues with delivering the products purchased. This was not accomplished in a timely fashion. I received the washer before the dryer. I made the purchase on June the 11th, it was paid for in full. They delivered the washing machine about a week before the dryer was available. I spoke with Rick who advised me he would not have the dryer and pedestals delivered until they were delivered to the store on the 19th. He had the dryer and pedestals today in his possession on the 19th. He said he would not deliver until the 23rd of June on Tuesday. I offered to pick them up to alleviate the delivery problem. He stated he could not deliver until the 30th at 3. I had hoped since I went and picked them up that he could send someone here to hook them up. The dryer was defective, the door would not close and stay closed. He was not cooperative at all. He was rude and offered no resolution. He also tried to charge another $599.and some change for the pedestals when I thought I had paid in full for everything. 6/22/26 I just received a call from Rick asking me to pay a balance of $490.92 for my pedestals. He berated me for my review and stated it was not true. I stated it was my experience as the consumer when dealing with Southwest Appliance. Because there is no competition in this area, consumers are at the mercy of family owned small business. One has to deal with sales, delivery persons and dates that are up to the store where the purchase was made. Rightfully so, it’s their schedule, their ability to deliver. There is nothing that I can do as consumer. 6/23/26 I had an employee call Southwest Appliance today to determine whether they were scheduled to come and hook up the washer and dryer. Rick replied an adamant "NO", he stated he no longer wanted to deal with me. Now I'm stuck with a dryer that is not hooked up or that won't close. Be careful consumers not to bruise Rick’s ego, his self esteem cannot handle it. Rather than dealing with the issues at hand, he was unable to get passed himself and be accountable. I would not recommend this store to anyone in need of appliances. Yvonne Tree
