Bkc Kitchen & Bath

Overall rating for BKC = "F" - "Designer" (Gavy) = "F-" - Resolving our huge list of issues/problems (Gavy, Heather, Paul) = "D-" - Showroom = "C+" - Installer/repairs (Brian, John) = "B" - Delivery = "C" We engaged BKC primarily because they represented the line/manufacturer of the cabinets we wanted for our complete kitchen remodel (Eclipse). We were assigned a designer, Gavy, to create a rather simple cabinet layout design for our pretty straight-forward kitchen. Most new cabinetry was nearly the same or very similar to our existing layout. But Gavy got many things wrong from the first iteration (for example, we all discussed and agreed in our initial meeting that we'd add a small island to our kitchen, that we all accepted the minimal clearances, and that we all agreed adding a peninsula of any kind would not work; the first layout design had a peninsula!). We found Gavy to have limited or no knowledge of design principles to help guide aesthetic decisions, and we ended up specifying our own details for what to include in the layout design and details for the cabinetry choices. Gavy proved to be a salesperson with some training on the layout cad software rather than an actual “designer”. We chose our own installer, mainly because after our cabinets were ordered, we had lost trust in BKC. During installation, several serious layout design errors were found and we began multiple rounds of getting BKC to correct these problems, leaving us with a partially-completed kitchen for months. Errors included lack of needed clearance for the built-in freezer/fridge unit and the adjacent microwave handle - the handle would have hit/dented the fridge door upon opening. Other cabinet bases were simply ordered incorrectly (some were also incorrectly manufactured by Eclipse). BKC did finally accept some responsibility for their errors as did (apparently) the cabinet manufacturer. This required endless emails and conference calls, culminating with working through all problems with the CEO/person in charge. Solutions took multiple rounds of ordering cabinet replacements (including entire cabinet boxes worth thousands), multiple installation sessions and overall delays of several months. BKC did work with us through the bitter end of getting almost everything acceptably done. It was painful. It was extremely frustrating and disruptive. It was extremely disappointing. After spending around $50k, we would never recommend BKC for anything, ever, to anyone.

From my first visit to the showroom through the end of the process, my experience with BKC was impressive. The designer I worked with, Jennie, was very easy to work with. She was happy to provide as much input as I asked for. I felt no sales-y pressure which I very much appreciate. They were able to store my cabinets until my contractor was ready to install. Brian the quality control/inspector was awesome. He looked at everything so closely and found the tiniest of imperfections that I frankly may have never noticed. BKC replaced any pieces that he deemed as imperfect. I ended up buying slim shaker David Bradley cabinets and I love them! These cabinets, together w BKC's professionalism and commitment to customer satisfaction, I am a very happy customer!

Working with Jennie was such a pleasure. She really listened to our wants and needs. We are getting older and we really wanted a workable kitchen that meant no more getting on our knees to reach pots and pans on bottom cabinets. She designed the new kitchen with drawers and pull outs in the cabinets and pantry. She created our vision of a new kitchen to perfection. We love all of our selections we made together, right down to the hardware. Thank you Jennie. We look forward to creating many happy memories in our beautiful kitchen.

We recently completed a total kitchen remodel and used BKC for our design and cabinets. We are thrilled with how our kitchen turned out! Jennie was recommended by a friend and we cliqued instantly. She took her time getting a feel for our space and listened to what we wanted while at the same time giving her professional opinion. We don't have a huge space and are limited by walls and windows but Jennie was able to give us two different designs after she met with us and updated these designs each time we requested changes. We are visual people and seeing renderings was very helpful. Once we found a design we liked, we were able to order appliances and then cabinets. Jennie was up front about the lengthy production timeline for cabinets and fortunately there was no delay. We had a few items that were missing, damaged or produced incorrectly by the cabinet manufacturer but none of these caused a delay in installation. We appreciated that our contractor, his installer and Jennie had a great working relationship because we did not have to micro-manage any of the project. Jennie returned emails and phone calls promptly and that is something I always appreciate. Also, once the big decisions were out of the way, Jennie helped me with small items like cabinet hardware, floating shelves and lighting. I find those small details overwhelming and it was really nice to have Jennie's input. We will be using BKC when it comes time to update our bathrooms and I have given out Jennie's contact info to many friends. We are just so happy with our beautiful kitchen!