Mr Appliance

These guys were amazing and I can’t say enough good things about our technician - David Garcia. David was polite, professional, and thorough. He diagnosed the issue and identified the part needed to correct the problem. Unfortunately, due to the age of our oven (22+ years), the part was no longer available from the manufacturer or David’s supply chain. He helped us source the part from a third party and, as soon as we received the part, he returned, installed the part, and ensured the oven was working properly. Highly recommend this business - will definitely use again if the need arises!

I had the unfortunate experience of having to work with Mr Appliance for my washing machine. This definitely would not have been my first choice of appliance repair companies but my washing machine was under warranty and this was my only option. I called GE, they got someone out exactly a week later. My husband (an appliance repair tech who has experience working with GE warranty in the past) told them exactly what was wrong and what was needed. They didn’t bring anything and told him that GE doesn’t allow them to prescreen. Anyway, the issue was exactly what my husband told them it was. They said it would take 3-5 days to get the part in. 7 days later I get a call that the parts are in and schedule the repair. Guy calls in twice in a row and apparently they don’t have other techs to redistribute to. Two people come back out to fix the washing machine and cannot get the column out apparently. Chris tells me that GE deemed it unrepairable because of this and that they’re going to replace the washer. We call GE and they say “no, that’s not what was said. They wrote down that they needed a different tech to come out.” My husband takes the column out in about 5 seconds so I have no clue what their issue was. It was exactly a month between when we called GE for the warranty and when we could use a washing machine again. The experience was insane and I would recommend Columbine Appliance over Mr Appliance any day. They strive to get first time completes as much as they can and don’t string you along. I would’ve rather paid for the repair than go through Mr. Appliance again for warranty work again.

Excellent work but overpriced. Our tech was amazing, booking the appointment was perfect but the charge was over what I looked into after. That being said…. They booked within 48 hours of my call, they were concise and knew automatically what the issue was, was able to locate part and fix within 3 hours and were extremely respectful. You get what you pay for and ultimately, I was thrilled.

David did another fantastic repair job for us, this time for the dryer. With all the money we have invested in quality appliances it is great having reliable repair services available. Mr. Appliance was recommended by the company that sold us our appliances and we are so glad that is who we chose for repairs. David is a master technician and we highly recommend him.

From the first call to confirm my booking to David who came to fix our oven, my experience with Mr. Appliance was excellent. I was able to book an appointment for the next day, I didn't have to wait around all day for the technician and communication was excellent. David our technician was polite, professional and knowledgeable. He explained exactly what was going on with our oven and fixed it right away. My experience was far better than with any appliance repair company I have had before. Highly recommend!