Direct Maytag Home Appliance

I been wanting to stop there because I sometimes see cool items outside but never again. Walk inside and it's dark, no lighting so you can't see the items they have. Smells awful like dog urine, dog poop on the floor, my bf stepped in it so did my friend. We left feeling so gross. After that my head started feeling weird and bf got sick. So very unsanitary, no customer service at all. Will not be going back. Felt like a movie like Hills Have Eyes.

We purchased three appliances from this store. It's now 6 weeks into the "90 day warranty" and the washer us leaking out the back. When we called for service, we were told they are not doing home service now and we would have to bring it in. However, at the time of purchase, we were told they were only doing home service for current customers. I would expect spending $1,000 in their store makes us a current customer. We have no way to bring it in so I see this is a great way for them to not honor their warranty. I suggested we could find a way for another company to come look at it and them pay for it, they refused. I explained we are caring for a family member on hospice and how important it was to have the washer working, it didn't matter. Hospice even called them to attempt to appeal to some compassion about needing a working machine with a dying patient in the home. The man (Paul) was hostile and told her she should just "take her lunch hour and go get it and bring it to them." Now mind you, they weren't wearing masks in their store AND they came into the home to deliver, so the whole "COVID thing" isn't really making sense at all. We won't do business there again and when posting about our experience on social media have found many others who have had similar experiences. Sad because the biggest reason we bought there was an attempt to support a local small business. They have definitely failed.

I was very impressed with the service that Paul provided! He really went out of his way for me. He diagnosed and ordered the part i needed for my washing machine. The price for the part was great.(Better price than i could find on the internet) A+++++++++ what an awesome person Paul is. I would highly recommend taking your business to him!!!