Chris Richards
I purchased a top‑of‑the‑line Speed Queen dryer from SK Lavery--nearly a $2,000 appliance--and it arrived defective from day one. The installer immediately noted the loud banging noise. The dryer also scorched an expensive comforter and now requires multiple cycles just to dry a normal load.
I contacted SK Lavery several times and spoke with Tiffany. While she did schedule a service call (for a brand‑new machine), she made it clear that I was expected to deal with Speed Queen directly. SK Lavery delivered a defective product yet refused to take ownership or provide real support.
This is not the SK Lavery I once trusted. They may sell high‑end appliances, but they do not stand behind them. Once they have your money, you're on your own.
This situation could have been handled easily if SK Lavery had taken responsibility instead of shifting the burden onto the customer. Until they change course, I strongly recommend staying away--there are plenty of reputable high‑end appliance dealers who still value accountability and customer service.
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I purchased a top‑of‑the‑line Speed Queen dryer from SK Lavery--nearly a $2,000 appliance--and it arrived defective from day one. The installer immediately noted the loud banging noise. The dryer also scorched an expensive comforter and now requires multiple cycles just to dry a normal load. I contacted SK Lavery several times and spoke with Tiffany. While she did schedule a service call (for a brand‑new machine), she made it clear that I was expected to deal with Speed Queen directly. SK Lavery delivered a defective product yet refused to take ownership or provide real support. This is not the SK Lavery I once trusted. They may sell high‑end appliances, but they do not stand behind them. Once they have your money, you're on your own. This situation could have been handled easily if SK Lavery had taken responsibility instead of shifting the burden onto the customer. Until they change course, I strongly recommend staying away--there are plenty of reputable high‑end appliance dealers who still value accountability and customer service.