P C Richard & Son

I had an Amazing experience being guided and helped by Dom, Me and my wife have recently moved into a new home and have been wanting a theater room. He was very fast to explain and show us the difference’s between certain TV’s and their features. One of them being S90F OLED, we also asked about sound quality and how we can pair it fluently with the TV, and he showed us some of the bar speakers that are recommended. He gave us very good suggestions and made us feel welcomed. I would very much recommend this location and staff. Thank you Dom.

It's probably the easiest purchase I ever made.And it really matters to me.Because right now i'm having a very hard time walking, and i'm using a cane. I ordered the air conditioner online and paid for in the morning after mine broke in the middle of the night. I was afraid I wouldn't be able to get it done on my own because of my challenges with healing right now. But my friend and I came to the shore room and a very nice person, well, actually, 3 really nice people. Two behind the service desk and one who helped me get it to the car and he put it right in the car... they helped us and there were very kind and friendly, and the showroom was nice and clean and I actually really peaceful. It was just a positive experience for me. And I didn't expect it from buying an appliance. It may seem silly for me to be so grateful for the experience but it was so quick and easy and stress free, and I really needed that right now. So it mattered very much. Thank you for making it so easy for me. 🙂 i wish you guys a happy summer and lots of good business.

We had such a great experience working with Irving! He helped us previously with a grill and TV purchase, and we specifically came back because he was so wonderful to work with. This time, he helped us pick out another TV and once again went above and beyond. Irving is personable, friendly, knowledgeable, and incredibly reliable. He made the whole process easy and enjoyable and truly provides amazing customer service. You can tell he genuinely cares about helping his customers. 10/10 experience — highly recommend asking for Irving if you’re shopping here!

Great to work with, helped us find everything we needed. John and Joel helped us find everything we needed ranging from double wall ovens, cooktops and even a new 83 inch Samsung TV and sound system. They helped us out in making sure everything was affordable and were very patient with my elderly mother. Would absolutely come back again for anything I need again.

I would not recommend doing business with P.C. Richard & Son. I have a problem with a fridge that basically never worked correctly from the start. I thought I was doing the right thing by buying the extended warranty, but I was wrong. P.C. Richard sent out a repair tech about 5 or 6 times, each time replacing the same couple of parts, but the problem recurs within a few days to a few weeks. Each time, we have to schedule a visit and wait. Most recently, they contracted out to another repair shop. We thought this would do the trick, but the problem came back after a few weeks. The extended warranty promises a replacement appliance if the problem is deemed unrepairable; however, the store is refusing to honor it, stating they must keep trying to fix it. This is a huge problem for my household. The issue is a small water leak in the freezer. Water drips down onto the fan, and ice accumulates until the fan blades strike the ice. This causes a loud noise that wakes everyone up at night. There is no escaping the sound. You cannot even have a conversation in the kitchen when the fan is on. We have been understanding and have scheduled numerous repair visits. Each time taking a day off from work. Lately, P.C. Richard has a habit of assigning us appointments that we did not agree to, twice so far. We get a robocall at night with the repair visit time, but because these calls come after hours, there is no one to call to cancel the visit or object to the date and time you were assigned. Last week, I pleaded my case and asked to speak with a manager. I was instantly told that they were all in a meeting. We have been loyal customers for years and expect better. So far, we have equipped two homes with every appliance you can imagine, including TVs and gaming PCs. I urge you to think twice about spending your money at this store. The customer service after the sale is unacceptable. A video clip is attached that contains the sounds we have been living with for over a year. I would love someone to explain to me how this is good customer service.