Ferguson Home

This is a great place to get ideas. Some things are online only, but there is a lot to see here in the showroom. We did not make an appointment, but Christina was so friendly, helpful, and full of knowledge, and she helped us anyway after her last appointment ended. We were able to get a really great sale price on the item we were shopping for, and she followed up to make sure we were able to place the order.

Drove 40 minutes on a Saturday morning to visit the showroom because they have limited hours. Only one person working who made it clear that she didn’t want to help me because I didn’t have an appointment. Just needed a little guidance and wanted to see a few products in person instead of just online but she kept directing me to the website. Would have been happy to patiently wait for her to finish with the only other customer in the store if she hadn’t been so dismissive. Needless to say it was a waste of time.

I tried other traditional kitchen and bath places first. Those places would take 3 days to get back to you with a pdf of some sinks, 3 more days to tell you how much they cost, and another 3 days to ask if you want to order, then tell you when it would ship. Its a month long process to order a sink from other stores. I ordered what I wanted from Ferguson on a friday morning and had it all shipped and in my house Sunday before noon saving me weeks of emails and back and forth with a kitchen designer.

EXTREMELY DISAPPOINTING. AVOID BUILD.COM. We've had two orders for our bath remodel. The first was placed with a representative at the Ferguson showroom. That experience was great including consultation, discount through our contractor, and free and fast shipping. We were sent to a Build.com rep for the second order as our showroom representative was out of the office. This has been a DISASTER. No discount applied, no free shipping, but we placed the order due to project timeline. Build.com cited a delivery of Oct 31. It's nearly a week later and we still have had no contact from the shipping carrier's dispatch to schedule the delivery (this is after multiple correspondence with the carrier's customer service). One we realized the delay would impact our project, we looked for other sources. Amazon has the item at a lower price and with free 2-day shipping. I discussed with a Build.com rep by phone and they explained they cannot expedite or cancel the order, only request the shipment be returned to Build.com (which may or may not happen). I asked to speak with someone regarding unacceptable customer service (not the reps fault of course). She put me on hold and after around 10 minutes of waiting they hung up on me. Our experience with Build.com has been: Not meeting delivery date, higher price, an unresponsive carrier, and unacceptable customer service. We really feel duped by Build.com. I might still consider purchases from the Ferguson showroom, but would never again give business to Build.com.