ApplianceLand Etc

Background: We have been ApplianceLand customers since 2002 and have purchased at least two sets of a washer/dryer, a microware and a deepfreeze from them. My wife and I came into the store in mid-July to purchase a refrigerator. We ended up buying a $2500 Bosch along with $130 installation and removal fees and the extended service plan for a total of about $3000. I was transparent with the salesperson that we would be buying the 36 inch refrigerator but that our kitchen doorways were smaller so the doors would need to be removed and reinstalled once the refrigerator was in place. I wanted assurance that this wouldn’t be an issue for the installers and if there were additional fees that needed to be paid, I was happy to do so. The salesperson assured me it would be done, and no additional fees would be required. Prior to the delivery, I also removed the doors from the old refrigerator so the installers wouldn’t have to waste time with that and could just carry the old refrigerator out. Later that week the installers arrive and immediately start talking about additional charges for having to remove and install the doors (which I was never charged). So, who was lying, the salesperson or the installers? Once they were done, they quickly went over the features of the fridge and then asked me to sign the ApplianceLand get-out-jail-free paperwork that states once they walk out the door, ApplianceLand is no longer responsible for the refrigerator. Looking at the refrigerator, everything looks fine and there are no visible issues. However, I am not an appliance expert, that’s why I paid ApplianceLand to deliver and install the refrigerator assuming they would do it in a correct and professional manner. I even tipped the installers. No good deed goes unpunished. A few days go by, and my wife notices there is frost building up in the freezer drawer. After getting down on our hands and knees and looking under the fridge, we realize the freezer drawer is not closing flush with the freezer cabinet. I contacted the salesperson and described the issue, and he suggested that maybe we have the freezer turned down too cold. I said “no”, there’s a visible gap between the freezer door and the freezer. He says I’ll have to contact Bosch. Long story short, it takes two months to get an appointment with Bosch. They show up in early September and we describe the issue and the technician asks who installed the refrigerator. ApplianceLand, we said. After about 20 minutes, he has the freezer drawer adjusted and it now properly closes. So, my question is, are the ApplianceLand installers unqualified or lazy… or perhaps both? In any event, the whole experience has left us extremely disappointed with the services provided by ApplianceLand and their lack of professionalism. This will be the last time we set foot in ApplianceLand. I would also suggest to ApplianceLand management that they should get their salespeople and installers in the same room and coordinate on what lies that they are telling the customers. Otherwise, it’s just a bad look all around.

I recently purchased an LG stackable washer/dryer from Appliance Land in Rockville and had it delivered and installed today. The entire process, from beginning to end, could not have gone more smoothly. I never visited the physical store, but instead put the order in over the phone with Dan. He was unbelievably helpful during the process. He made sure I had all the parts I needed for install, asked for pictures and measurements of the space to make sure the machines would fit, and confirmed all details of the install well in advance of the delivery day. He answered every question I had and was friendly and professional at every step. On the morning of delivery, as promised, I received a call from the delivery team letting me know when they would arrive. They arrived right on time. The delivery/install was done by Darryl and Julius and they were amazing. The job was not exactly straight forward as it required a side vent installation on the dryer and we live on the third floor of an older walk-up building that has tight hallways and small door frames. Darryl and Julius absolutely killed it! They did the side vent install outside, which was nice because it reduced the noisy work in the unit, and then they somehow maneuvered the machines through the small stairwells quickly and efficiently without damaging the machines or the walls. It was impressive! From arrival to completion the install only took about 90 minutes and they were communicative, friendly, professional and helpful throughout the entire process. Although the work was done quickly, they never seemed to be in a rush and they even ran a test cycle of the washing machine to confirm there were no leaks after install. I only wish I had found Appliance Land sooner. I originally purchased the same machines several weeks ago directly through LG and when their local delivery team arrived they refused to do a side vent installation, said they couldn’t stack the machines, and refused to take away the old machines, despite the fact that the customer service rep had assured me that all of these services would be done, and I had all necessary parts for the install. The process was so awful I ended up canceling the order completely. Thankfully, after that I found Appliance Land. I will definitely be going back to Appliance Land for all appliance purchases in the future!

Totally unprofessional. Don't believe the salesmen in that place. I am writing this review to save people from the same mistake I made. I listened to the salesman's recommendation for a new washer. I asked for a top loading agitator machine that washed very dirty clothes well (dirt from outdoor sports and gardening). He sold me a Speed Queen, said he swears by them, blah, blah, blah. I ended up with the worst washing machine I have ever had (and I am 68-yrs old, so I have had a few machines!). It just does NOT clean! No matter how much pre-treating, how much laundry soap, laundry boosters, bleach, which ever cycle I use, clothes still come out stained and dirty! I have to use 3 times more products than before, I have to use 3 times more water than before because I have to run the machine at least three times for the clothes to come out a little bit less dirty (but never really clean - see the photo below after 3 washes and all the products and cycles used). The machine was not more expensive than the others I was considering, so the salesman must get a higher commission on these, I don't know why they would recommmend it because they are lousy. And I don't even think it's an agitator, but works with vibrations or something like that, lousy! They are supposed to be for commercial laundrymat so I assumed they were very efficient. So now I am stuck with this horrible machine because I listen to a salesman who did not listen to my request to have a machine that cleans very dirty clothes well. Also, he told me once delivered I could not return it! That should have been a warning to me. And come to think of it, a few years back I bought a second fridge from them (Haier brand) which started leaking inside after a while but no one knows why or can fix it (i have had 3 different expert repairmen check it out). So, based on these two experiences, not a good place to buy your appliances, really! Save yourselves the trouble, avoid this place like the plague! RESPONSE TO APPLIANCE LAND RESPONSEl: The response from Appliance Land is appalling, suggesting I don't know how to use a washing machine! They want to help me with the selection of the options. Well, I have used all the available options and even those suggested by the salesman -- and which are not options on the machine -- such turning on the cycle, and turning it off when the water has filled, to let it soak. So yes, I have tried all the options. These machines are , I found out today, "inverter" technology, and if you read about this new technology (I didn't know about), it is said that it is good for delicate clothing (not my case), i.e. it does not clean well very dirty cloth that need an agitator. So, why would the salesman recommend it to me after I have said I have heavily soiled clothes to wash. This is bad business! The salesman should know about the new "impeller" technology and should have told me that if you have very diry clothes to wash, you should not get an impeller or an inverter machine. So buyers beware, they'll sell you anything, they don't care.

I was having a terrible experience buying a new oven with a big box company. My friend suggested Appliance Land and I’m so glad she did. I had the most positive experience! My oven was delivered today by Darryl and Queshawn, both gentlemen demonstrated a great deal of professionalism and kindness. They, truly, went above and beyond. And, I LOVE MY OVEN! I would not hesitate to order from appliance land again.