Home-tech

It was a sweltering hot July day, my AC units, which were bordering on 10 years old, were doing their best to keep running. I had recently experienced a minor flood and the restoration company IMold (highly recommend) had set the 1st floor with dehumidifiers. Then the first floor AC gave out. It was quite a dramatic downturn of events. First the flood, making everything wet, and then AC, making everything. I called Home-tech, my home warranty company. They sent Cameron out and he quickly diagnosed the problem- a broken compressor. Cameron understood our situation, and he put a rush on the compressor. Desperate and sweltering hot, I called the next day to follow up, and the part came in. They sent two techs out, Manny and Sergei. Both were friendly and got to work. They labored out there in the heat for two and half hours, not leaving until the work was done. Great techs and a great home warranty, Thank you Home-tech!! P.S. I have been a member for at least 5 years, taking a break for a year and finding out how much I miss them and much money I save by being a member

I have been a subscriber to home-Tech for several years and have always received outstanding service and response. Technicians will frequently show up the same day or the following day after calling for service. Sergei came to fix our AC system within two hours of my calling. With Florida summer in full bloom Sergei’s arrival and quick repair was greatly appreciated! As a home owner I will continue to subscribe to Home Tech.

Highly recommend Home-Tech's HVAC maintenance service. The technician was Sergei K, and he performed the most thorough AC maintenance I have ever received. I will ask for him again. He recommended, and replaced, the PVC drain pipe coming out of the unit with a larger diameter one, cleaned the inside coils, did a thorough check on the outside unit, and vacuumed the closet where the inside AC unit is located after finishing the job. Outstanding in every aspect. Sergei is a professional.

I am on my third renewal of the Gold membership with Home-Tech, and based on my experience, the level of service from the first contract to today has declined. I contacted Home-Tech on February 11th, 2026, and was scheduled for a microwave repair on February 12th, 2026. I thought it was a great next-day appointment, but it ended there. The technician, Bryan, arrived on time on February 12th, but obviously had very basic and minimal experience with microwaves. Bryan by himself removed the microwave over my range, and when he got it over the floor, it slipped out of his hands and crashed on the tile floor. I was not home at that time as my son was home and advised me of this. The microwave received damage to the bottom and sides from the drop, but honestly, it didn't bother me, as the unit was near the end of its life, and I figured I would take the credit in lieu of repair and apply it to a new microwave, as I did with my dishwasher with Home-Tech. Bryan called me at the end of the service call and advised me that all his tests checked out, but the unit still needed further diagnosis from a more experienced tech. Bryan never mentioned to me at that time that the microwave had been dropped. The next day, February 13th, Home-Tech came out again, this time with two technicians per Home-Tech's policy, and checked the microwave again. The technician called me to advise his findings and stated that the magnetron, door switch, and main fuse needed to be ordered to perform the repair. This technician advised me that he attempted to straighten the damage on the bottom and right side and acknowledged that Bryan had dropped the unit, as noted in the repair notes. On February 18th, Bryan returned to my home, taking the microwave down a third time to install the parts ordered by the other technician. After Bryan installed the parts, the microwave turned on for a second and immediately blew the unit's main fuse. Bryan advised me they would need to take my microwave to their shop to properly diagnose which they did on February 19th. On February 24th I received this response from Chuck at Home-Tech: Charles Williams Feb 24, 2026, 1:24 PM (6 days ago) to me Mr. the panels were not installed properly we installed them and they are fine. The reason we are not covering the microwave is the cost of the repair. At 12yrs old the microwave does not have that kind of value left in it. The microwave new was only about 300 so it does not make sense to install over 400 in parts and labor. Chuck My response to Chuck: Feb 24, 2026, 12:41 PM (6 days ago) to cwilliams My microwave was dropped and damaged beyond repair by the first Home Tech technician when he took it off the wall by himself. See the attached pictures of the damaged unit he reinstalled. I want nothing less than a like in kind microwave at no expense to me as my microwave was repairable prior to being dropped on my kitchen floor on camera. To say my repair is not covered is unfair. Chuck's response to me: Feb 24, 2026, 12:32 PM (6 days ago) to me Hi Mr. I am emailing you regarding the microwave. You have a GE microwave that needs over 500 in repairs. Due to the current value left in your microwave, this repair will exceed the value of the appliance. I am sorry but this repair will not be covered. I can have a sales rep contact you with pricing for new. Thanks Chuck Not only did Home-Tech not cover any portion of my repair or provide me a credit to purchase another unit from them, but Home-Tech also took zero responsibility for their technician dropping my microwave on the floor. This was a $300 GE builder-grade microwave, nothing fancy. Home-Tech made 4 service calls for this repair (well over $300 in travel time alone), ultimately taking my microwave and leaving me with literally nothing. This situation could have been handled so much better, but Home-Tech opted to take the easy route and say it was not covered and dropped it.