Usery's Associate Store

Very poor customer service after the sale.. Needed belts, was told 4 different stories of when they would be in, I sorry but it takes a dealer ship over two weeks to get belts , That I will get myself from now on... My suggestion is buy your mowers somewhere else, poor customer service, POOR SERVICE ALL THE WAY AROUND... Young Lady behind the counter very rude and argumentative.. Only gave one star because it was the only way I could put a Review..

The people working there sounded more interested in selling me a new mower instead of fixing my mower because a tornado damaged it. My mower is less than 6 months old. I looked up the price on one of the parts they said they could order for me if I ended up needing it and the price they quoted me (off the top of his head) was twice what it would cost from the Husqvarna website but he may have been quoting the price if I had to get both sides replaced instead of just one, but I told the guy it was only damaged on one side. I didn't actually need the part at all because that wasn't the problem. He recommended I go somewhere else because they only do warranty repairs. Tornado damage is not covered under warranty by Husqvarna. The store looked decent inside and they had a lot of products for sale. They might not be a bad place if you're looking to buy, but don't expect any repairs beyond service and warranty repairs.

Very poor service. Bought my lawnmower here expecting good local service. The first time I had to take it in, service was great. Not this time. They’ve had my mower for almost 6 weeks and have apparently done absolutely nothing. Every time my wife calls she gets a different story, has been told someone will call her back and they never do. Called last week for an update and was told the mechanic said he was working on it that day. Now a week later called again and was told the mechanic said he would “look at it today.” I’ll be picking up my mower today and will take it somewhere else.

Took lawnmower there due to warranty work... had my lawn mower for over 2 weeks, work was done but wouldn't give me my mower because the people they were in contract with hadn't paid them yet, the people had already told them and given paperwork that they would get paid but didn't want to give me my mower until I got police involved and got on phone with the warranty people to send them all kinds of paperwork proving (even though they were in contract with them) that their payment was getting mailed out .. the woman who works up there became rude as did mechanic who brought my lawnmower out and said we could load it up our selves without showing that mower worked properly, refused to give any paper work showing what was done also.. not satisfied and won't get our business again as well as any of our families business and our friends business...hope they lose their contract for warranty work since mechanic said he didn't care if he had their contract or not and they also hung up one the warranty people 3 times after warranty people let them know they were holding my lawn mower hostage!! Not a good way to handle business....