AJ Madison Home & Kitchen Appliances Showroom· 2983 NE 163rd St

I purchased a Forno Fridge Freezer from AJ Madison on May 9th (Order #207548675). The product description included a grille trim, and I have a screenshot confirming this. When the refrigerator was delivered on May 29th, the grille trim was missing. I contacted customer support and provided all the necessary information, but no action was taken. As a result, I purchased the trim set separately on June 8th (Order #208865075). Unfortunately, I am unable to complete the installation until I receive all required components. Approximately two weeks ago, the carrier contacted me to schedule delivery of the trim set for July 3rd between 9:30 AM and 1:30 PM. However, at 11:30 AM on the scheduled delivery date, I received a call informing me that the delivery could not be completed because the item had not been loaded onto the truck. I just contacted customer support again and requested to speak with a manager. Instead, the representative only contacted the shipping provider to check the status of the delivery. The experience has been completely unprofessional and unhelpful. I would appreciate having someone reach out to resolve this issue. Based on my experience and the numerous complaints I have seen on the BBB website, I am extremely disappointed with the level of service provided.

This was my first experience with AJ Madison, and it will absolutely be my last. Two weeks ago, I ordered a $4,000 Napoleon BBQ online. I also purchased the grill cover and paid extra for delivery and full assembly, bringing the total to just under $5,000. A couple of days after placing the order, AJ Madison emailed me with a delivery date. Shortly afterwards, the delivery company they contracted contacted us directly and provided a delivery window between 11 AM and 4 PM. We were also told the driver would call about 20 minutes before arriving. On top of that, I received THREE separate text confirmations for the delivery date and time. The day of delivery, my wife took a paid day off work to be home for the delivery and assembly. Nobody showed up. At around 4:30 PM, my wife contacted AJ Madison to find out where our order was. That’s when we were informed — without any prior notice — that the delivery company had cancelled the delivery because they were missing parts needed to assemble the grill. We were also told the grill appeared to be damaged. So despite multiple confirmations, nobody from AJ Madison or the delivery company bothered to notify us that the delivery had been cancelled. What happened next made the situation even worse. Customer service asked whether we would still accept the damaged grill with missing parts and then schedule a repair technician to come out at a later date. In other words, after wasting our entire day and failing to communicate anything, they tried pressuring us into accepting damaged merchandise at full price. We were then told they had no idea when a replacement grill would be available from the manufacturer and that it could take several weeks before they could even provide a new delivery date. Meanwhile, the same BBQ is still listed on the AJ Madison website as available for immediate delivery. If that’s true, why can’t they provide a replacement grill and a delivery date immediately? The only positive part of this experience was a representative named Sasha, who was polite and apologetic. Unfortunately, another representative we spoke with was borderline pushy and completely unhelpful. After this happened, I started researching AJ Madison reviews online and found countless customers describing nearly identical experiences: missed deliveries, damaged products, missing parts, long delays, and pressure to accept damaged merchandise instead of receiving proper replacements. At this point, all I’ve received is an email saying the replacement order is “in process,” but no delivery date has been provided. When I called customer service to inquire further, I was again told it may take several weeks before I even receive another delivery date. Considering my wife lost a paid day of work over this entire mess, the situation is even more infuriating. And don’t even get me started on their insane 35% restocking fee if I cancelled the order. In my opinion, this company’s business practices are completely unethical and unacceptable. AJ Madison — never again.

Terrible experience I would never shop at AJ Madison again. The sales person was only interested in making the sale. Once the quote was sent after multiple email attempts back to him by me he never responded. My dishwasher came broken and a new one was ordered for me. They did this without talking to me about anything. I was never given a delivery date or told how long it would take. Over a week later with still no information from the company and the sales person still not returning my emails. I finally was able to call someone and ask how long. They told me it would be another 2+ weeks. I said I wanted to cancel and miraculously 1 day later I got tracking information sent that a new dishwasher would be delivered in 3 days. The dishwasher itself feels cheap. The door does not close properly and the button and feature are not intuitive to use.

You might save a little money because they do sell appliances for cheaper than some of the big box stores. But the customer service is so unbelievably terrible. It’s not worth it. The delivery was absurd. The delivery drivers were incredibly rude. and the appliances were damaged. I ordered my appliances six weeks ago. I still don’t have a dishwasher. No one answers the phone when you call. Now they’ve assigned me a customer service rep and no one will talk to me except for her and she doesn’t answer her phone. This is insane! I just want this large hole in my kitchen filled with a dishwasher. I’m so frustrated and now today is Saturday. And my dishwasher is still not even set to be delivered. And no one of course answers the phone on Saturday. So now I have to wait until Monday to start this whole process over again even though I call every single business day multiple times a day. Started emailing them too. They don’t even respond to emails. It’s insane! Don’t buy appliances from them!