Total Appliance and A/C

This company is a joke. The service is awful, and the organization is a complete mess. The representatives do not seem to know anything. First, they will not tell you what time their technicians will arrive - not even an approximate time - so be prepared to waste an entire workday waiting for them. Even then, there is no guarantee they will actually show up. Second, they take your AC unit for repairs without having the necessary parts, leaving you without air conditioning during the Florida summer and providing no estimated completion date. I am now entering my third week without an AC unit because it was taken for repairs, and they keep rescheduling the installation appointment because the required part has still not arrived. The service is highly unprofessional. Everyone keeps passing responsibility to someone else, creating an endless loop with no resolution. My condo has a service contract with them, and it seems that this arrangement has removed any sense of urgency from their work. As I am writing this review, I have been on the phone for more than two hours trying to find someone who can answer a simple question: When will my AC unit be returned and reinstalled? So far, no one has been able to provide an answer. How can a company that positions itself as a large service provider not have a standard replacement part available for an AC unit in a condominium it maintains? How can an AC Repairs company remove an AC unit without being certain they can repair and reinstall it within a reasonable timeframe? How can an office manager not be aware of the technicians’ schedule?

Outstanding Service. Professional, Clean, and Reliable! ​I had a wonderful experience with Total Appliance for my microwave repair. I cannot recommend them highly enough! ​First, Tarick and Clements arrived to pick up the unit. They were both very professional, well-dressed, and incredibly kind. They handled the microwave with great care and ensured that everything in my kitchen was put back exactly as it was, leaving the area perfectly clean and organized. ​The following day, Alberto came to reinstall the repaired microwave. He was extremely respectful and professional throughout the entire process. It is rare to find such a high level of excellence and attention to detail. ​Thank you, Total Appliance, for the top-notch service! Highly recommended!

Both of the guys the guy that dropped off The hot water heater was very nice and very professional and helpful. The person that installed it was great. He was dressed properly. His manners were great. He tried to accommodate me in every way and he make sure that all the Faucet hot water was coming out. They were both nice gentlemen and very professional

I called Total to relocate the thermostat for my a/c unit from one wall to an adjoining wall as we are doing renovation in the apartment. The technician came on Monday and did the relocation, and charged me the $450 which I was previously advised the job would cost. By Tuesday morning the a/c unit refused to chip in when the thermostat was set at 73 degrees. Sometime during the course of the day it eventually chipped in and ran for a while. Since yesterday, Wednesday, the unit has absolutely refused to work. We had to sleep with fans running last night. This morning I called the technician who did the relocation (fortunately he gave me his contact #) and explained the problem. He asked me to send him a text outlining the problem which I did immediately and in the text I requested that someone come to correct the problem today. No one has shown up and so I will be forced to sleep tonight again with the fan. Please note that the temperature showing on the thermostat as I am writing this at 10:40pm is 85 degrees. Also please note that this is a new a/c unit purchased and installed by Total several months ago. Prior to the relocation on Monday the unit worked consistently very well. I am sure that there is some minor adjustment that is needed to correct this problem but until Total choose to show up my wife and I will be forced to endure the South Florida heat. To say I am disappointed would be quite an understatement. Would I recommend Total, at this rate certainly not.

We had a technician come out to see why the dishwasher was leaking. According to him we needed a contractor because it was installed incorrectly although it’s been installed for about a decade and hasn’t had any prior issues. So we had maintenance come take a look and he found the filter for the dishwasher was clogged. Something the technician never saw or found because he didn’t look. So what did he do? I’ve been trying to contact a supervisor or management and no one responds. This is a lack of accountability and responsibility. Do yourself a favor and find someone more reliable.