G M Appliance

GM came to my house for my refrigerator. Everything was freezing in the refrigerator. The technician had to order a part. That was on June 2. It’s not June 21 and I still don’t have the part and my food is still freezing. Haven heard anything. Called several times with no one answering my many calls nor getting a call back. Terrible services. Do not use them. I will never again.

I wish I would have looked at the reviews before letting AHS schedule my appointment with this company. I will never recommend this company to anyone I know. I do not understand how this is a business but they never answer the phone. They do not call back at all... If you have AHS, if they schedule you with this company, request that they use Sears instead.

Please beware of this company. This company was contracted through my home warranty, American Home Shield. They came out but did not repair my dryer. In fact, they tried to get more money out of me to fix the problem. My home warranty sent in a request for them to come back out, but they have not scheduled an appointment and they do not answer the phone. Run, don't walk from this company. They are horrible.

I am writing to formally express my extreme dissatisfaction with the level of service I received from one of your receptionists. On [date], I contacted your company with a simple request regarding my washing machine, and I was met with a shocking level of rudeness and unprofessionalism. The receptionist was not only unhelpful but also dismissive, providing no effort to resolve the issue or offer any assistance. This behavior forced me to seek support from my warranty company directly, which is completely unacceptable and a waste of my time. As a paying customer, I expect to be treated with respect, and the treatment I received was nothing short of appalling. I will admit that getting someone on the phone to schedule or check status can be challenging at times, but the technicians I’ve interacted with have always been very professional. What I experienced today, however, was deeply saddening and left me with a very negative impression of your company’s customer service. I strongly urge you to address this issue, as the receptionist's actions could potentially harm your company's reputation and customer retention. Businesses thrive on customer service, and unfortunately, this experience has left me questioning whether I will continue to engage with your services in the future. I trust that you will take appropriate action to ensure this type of behavior does not happen again and that your staff are properly trained to handle customer inquiries with courtesy and professionalism at ALL TIMES