Mr Appliance

Please read entire review - Service technician came to service my Viking Appliance. Claims parts and service is no longer available due to age. I called Viking directly and was able to order the parts directly from the company. Mr Appliance charged me a diagnosis fee, just to tell me they will not be ordering parts because they are sold out world wide/not available due to age of the stove. I strongly do not recommend Mr. appliance , the only reason I contacted them because Viking listed them as the only repair certified technician for the area. I contacted Viking directly and let them know that Mr. appliance of Ocala needs to have their certification revisited or reevaluated. I've tried to call Mr. appliance to speak to a manager or supervisor to ask for a refund or some type of compensation because I wanted my stove fixed based on what Viking put as a reputable repair service business , Mr. appliance refuse to repair due to not being able to order parts. I ordered OEM parts directly from Viking, there was no valid reason not to service my stove. At the time of this writing, I am still waiting for a manager or supervisor to explain to me how I am able to order OEM parts, but their service technician claim the company cannot. I have my invoice with the technician notes , including my invoice for parts purchased from Viking Directly. ***** Response to the Owner reply as 6/8 : The only dishonest person is your service technician. Attached below is the invoice timestamp and the timestamp of viking sending the invoice AFTER your techican left my home. I am not mad about 149$, I am mad about the principle in which you conduct business and have yet to attempt to call customer. You can reply on the internet to save public image but cannot try to resolve the actual issue as a honest business person. The knobs on stove cost more than the diagnosis fee you charged. You can attempt to save your reputation but I and my mother both experience the interaction which was extremely sub-par. I would have never recommend your company to begin with if not listed on Viking Website. See photos below for evidence and proof. Once again Mr/Mrs Owner whoever you are, your techican is being dishonest not the customer. I will love to hear that recorded phone call. I will stop by your office whenever youre available to meet. Your company has wasted my time and money. Both of which in this economy is very scarce commodities.

Great experience. I got service the day I called about the appliance which I loved. They ordered the part before ever leaving my house during the service call and came back to service my washer within a week! Once they showed up, they were in and out. Within 20 minutes the job was done. I also want to say the guy who came out to my house, William Gouge, was extremely respectful!! My husband said he noticed how he dusted his shoes off before walking into the house and how he really appreciated that!! We will definitely use Mr Appliance again.

The water dispenser on my refrigerator was not working. I looked at several companies on the Internet and decided on Mr Appliance and I’m very happy that I did. I really appreciated the email that I received with the picture of the technician who was coming to service my refrigerator. Austin was fabulous. He was here on time. My time was between eight and 10 and he was here by 8:15. He couldn’t solve the problem that day because he had to order a part. He came back a few days later when the part was ready. Unfortunately, the new part did not solve the problem. Austin did not give up. He took the water dispenser apart and worked until he figured out the problem and fixed it. He was very courteous and personable. I truly am happy that I chose Mr Appliance for this repair and plan to use Mr Appliance any time that if any of my appliances have a problem.