Kane's Appliance

I found myself in a bind at 11:30 PM. The refrigerator was not cold. I called the next morning to the very few repair companies. Their rates were high. I called Kanes, their rate was the most reasonable. They were there in 1 hour and within an hour my refrigerator was fixed, they were polite professional, and gave me good advice for future reference. I strongly recommend them. they’ve been in Vero Beach for greater than 40 years and have always proven to be excellent.

Called and requested a repair that was completed. For a couple of weeks after the repair, the washer seemed to work fine. Around the third week, started to have the same problem again. I called Kane to request that someone come back out. Though I was not told the repair/part was under warranty, I figured it had to be because it had been less than 30 days since the repair. The person taking the call seemed less than enthusiastic about addressing my problem. I was told the person who completed the original repair would probably not be available because he may have jury duty (who cares?) but someone would call me back shortly. I waited for several days and no one called me back. When I called back, I was told that I was scheduled for a specific date but again the person did not sound particularly interested in helping me resolve the issue. Additionally, I was told that I might be charged another service fee. The original service was nearly $300 for a part that I could have gotten off Amazon for about $40. Rather than go this route again with an open-ended resolution, I decided it was cheaper to just buy another washer. I try to support local businesses but when they feel like it's a problem to help you, I'm no longer interested.