Christine Gohr
I knew what I wanted so unordered over the phone. Which was fine. But then when I had a question about delivery their service was so poor. This is a high end appliance ordered. I expected better. Wait times on call was very long. I tried the call-back option but it didn’t work. So O waited in hold for a long time. And then the rep was quite rude. I asked him to talk slower so I could understand better and he got very grumpy. I do not think I was rude. He really hurt my feelings by making me seem stupid. I had a simple question about their process that could have been answered so easily and he turned it into a very negative interaction.
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I knew what I wanted so unordered over the phone. Which was fine. But then when I had a question about delivery their service was so poor. This is a high end appliance ordered. I expected better. Wait times on call was very long. I tried the call-back option but it didn’t work. So O waited in hold for a long time. And then the rep was quite rude. I asked him to talk slower so I could understand better and he got very grumpy. I do not think I was rude. He really hurt my feelings by making me seem stupid. I had a simple question about their process that could have been answered so easily and he turned it into a very negative interaction.