BrandsMart USA

Update: it’s somehow gotten worse. They haven’t made things right. They told me they half the materials were stuck in Florida. Said they would deliver it all today. Then proceeded deliver only two boxes it for the original day and tell us they’d deliver and setup the rest on Tuesday (today). So we had to rework our schedule. I had already reached out via email with no real assistance just a standard Zandesk message, before they even replied here. Come to find out when I called today, they didn’t even have me on the schedule to deliver the rest of my items. This is was never resolved and I haven’t been made whole despite being empathetic and patient. - I had previously had a 5 star shopping experience in store. But just now I’m questioning that, I spoke to someone in delivery regarding a concern I had around a window that was “randomly assigned”. I tried to explain the convo I had in the store and she cut me off and said that didn’t happen. Before I could finish or explain in detail. She then transferred me to the store. The store. The store picked up and I asked for a manager as soon as possible. In the middle of literally a couple of words I just hear a transfer taking place again. It rings and then I hear click that they hung up without speaking. I’ve had some terrible customer service before but this one was right up there with all time. Such a 180 from my experience in-store handing. I believe in being respectful. I believe mistakes happen but grace is needed. But this one took the cake top down. I should mention that this is after calling once, being on hold, and being hung up on.

I had a delivery today from BrandsMart in Doraville, and although I didn’t get the guys’ names, one was Caucasian and one was African-American. They were both very professional. I didn’t get to interact with them much because I was working, but they came in, set everything up quickly and professionally, and did an excellent job. Great customer service, and I highly recommend them. I will definitely be back again! Charlie and Hazel Reid.

I had a great experience with Tashrifa at BrandsMart USA. I went in looking to buy two Bose QuietComfort headphones using my BrandsMart card with the 6 month financing option. I originally wanted the black and grey colors, but during checkout Tashrifa noticed that the black headphones did not qualify for the 6 month financing. She immediately helped me choose a different color so I could still get the financing I wanted. I really appreciated her honesty, attention to detail, and excellent customer service. She stayed helpful through the entire process and even assisted me all the way to the register during checkout. Thank you, Tashrifa, for making the experience smooth and stress free!