Epac TV and Appliance Repair

I felt they didn’t know what they were doing. Told me my brand new washing machine should be condemned, but the only issue was one of the legs needed to be adjusted to re-balance. The next guy fixed it in five minutes. My negative sentiment seems to echo the rest of the reviews here. Can’t wait to see what the so-called arbitrator says, though. I suspect that might be the owner’s alter-ego because it only ever seems to rule in his favor.

If I could rate this a zero I would. The customer service for this company is deplorable. The dispatcher Mr. Ronald told me himself they don't provide white glove service and I needed to find another company if I wanted good customer service. They never followed thru on anything they said they would do except order the part which took 2 weeks. And then no one still contacted us to let us know or schedule an appointment to repair our appliance. We had to keep calling back to find out what was the next step in the process. Mr. Ronald stated "They don't work on the customer's timeline." Mr. Ronald even admitted they dropped the ball at following up with us but still was very dogmatic and disrespectful when I tried to set up an appt. for the repair. Do yourselves a favor and choose a different repair company!! It will save you lot of time and headache. You will receive better service elsewhere. UPDATE to THE response from EPAC: I'm not sure what recording you listened to but your statement is FALSE. You never came to the house to repair the product. Mr Ronald refused to set up a date for a technician to come to the house and make the repairs unless I gave him the approval code first that LG provided us. I would not give him the approval code because he had not kept his word thus far!.. CONSUMERS PLEASE DO NOT USE THIS COMPANY. THEY MAKE FALSE ACCUSATIONS AND HAVE POOR CUSTOMER SERVICE!!!!!!!!! Look at the other reviews about how horrible the service is. The SO CALLED arbitrator isn't even trying to resolve the issues just providing excuses for the poor service. That's not good business. Maybe they offered ok service in the past but they don't anymore!! Save yourself some time and headache and use a different company!

For starters, the company was late and pushed our meet twice, but that wasn’t my issue. The technician that came by, the dispatch manager, was my issue. Unfortunately, he and I had an unfriendly yet unprofessional exchange in which I felt insulted my intelligence. Consequently, I’m displeased with the service. I was hesitant about giving him my card information on his personal cell phone and because he did not come equipped with his reader, that was my only option. In explaining my hesitation, he questioned how long I’ve been using a card implying I was ignorant to technology and how to utilize my credit card. In addition to that, he further questions my personal use of my card implying identity fraud could happen at a gas station as if I was ignorant to that as well. It is my opinion this individual wasn’t well equipped to handle the job without the knowledge or help from my spouse and I as he also indicated this with regard to his lack of training on the “new” technology the washer has. After the transaction was complete, I did not receive a detailed invoice explaining what I purchased, just a receipt showing it was paid. When I inquired about this, the technician mentioned that he wasn’t going to reach out to any married woman for an invoice - this late. Overall, this was a bad experience.

I was forwarded to this repair shop by the TV OEM customer service. I waited fir the spare part for 3 weeks. However they didn't show up at the time of appointment. I called them and Mr Ronald picked the phone and he said the part might (??) not be available anymore, even before checking it. They had already confirmed me that they received the part just 3 days ago and upon the arrival of spare part they gave me the appointment. When I went their address to escalate the issue to a manger or boss, there was another shop located and no such company called Epac located there. So address is fake, don't bother to go there. When I raised a complaint on the phone they simply chose not to give the service to me and that I can cancel it with LG. They are far from a professional approach and customer oriented service. Try to avoid Epac if possible.

Terrible company! I called them to fix my screen on my TV. They picked up my tv on 1/18/20. They told me the process would take about two weeks. After the two weeks I checked on my TV to find out the part didn’t come in. So I was told that it would take longer and that I am on the waiting list for the part. Another week went by and I checked on the TV and if the part came in but they told me it did but was the wrong screen and that my TV picture was dark. I asked what we would have to do they said order another part to fix the picture and that took another week or so. I finally got tired of waiting and a month later after dealing with no communication, having to continue to reach out to them I called asking for the status since it was too long. They told me they couldn’t reach Sony (my TV brand) and that they would only wait for so much longer. After having my TV for over a month and a half they finally told my the couldn’t do the repair and would return my TV back and they money. Today is 3/8/20 and I just got my TV back in the same condition it was in when I gave it to them. When it was time to give me the money I only got back half of the money that I put down for the deposit for the repair. I was never communicated that I wouldn’t get back the full amount. I wouldn’t recommend this company to anyone. I feel like they are a scam, even the address they have online doesn’t take you to them (only mobile company). They write on their own reviews (Ronald Pace works for the company and is writing about his own review). Stay away from EPAC!!!