Sears Appliance & Electronics

Canceled my appointment 12 minutes after the repair technician was supposed to be at my house. They followed up with the closest repair date being 3weeks away. I took off of work for the repair date only for the to cancel. (EDIT) After the generic response that responded to my 1 star review, I have decided to post my recipes of the no call no show to my AC appointment. The pictures are of my confirmation text and the second is the time stamp text message of the appointment being canceled AFTER the window that that were supposed to show up (11am-1pm). They will say to call them so they can make it right but when you call them it's a pre recorded line only to reschedule or cancel your appointment, not to talk to an actual person. There's a reason SEARs filed bankruptcy in the 2000s and liquidated their assets, this kind of bad business is a prime example as to why it happened. Because of their failure to follow through on their contract, I paid 500 dollars out of pocket to a separate company when I have already paid over 1000 to have my appliances covered by insurance to have issues like this covered in advance. Imagine that.

Anthony was proficient in explaining the process required to repair our washing machine. The parts arrived in a timely manner and he came back as indicated and repaired the machine. He reinstated my confidence in Sears compared to getting my refrigerator repaired and year ago. It took 3 months. We lost all foods items that was in the refrigerator and freezer. Thank you Anthony, your professionalism is much appreciated.

James sure left in a hurry. Turns out he didn’t fix what he was supposed to! Our refrigerator hadn’t been working properly for several months; many visits from Sears. This time around we were supposed to get a new temp sensor and control assembly installed. James came out and installed them quickly in about 10 minutes. As he was leaving he said it should restart and start cooling normally in a little bit. After he left I opened to fridge to find that the lights weren’t working and the temperature was plummeting! No wonder he didn’t stick around. Now Sears won’t or can’t send anyone back out to fix it because the ticket is closed. I will NEVER ever work with nor recommend Sears Home Services to anyone for as long as I live!

The technician arrived within the time frame. He was polite. I am not sure his identification of the problrem was accurate. He did not turn on the washer to hear what I described. He checked something on his phone and provided the estimate. He was here about 10-15 minutes. Since the estimate was more than the cost of a new washer, I declined the repair.