Card's Appliance Sales & Svc

Well received my new fridge and stove end of June 2025 with extended warranty. July 4th Fridge went out so I lost everything in freezer and fridge. Between July 7th and 15th, 2 mechanics came out. Part ordered and put in July 15th. I lost everything in my fridge/freezer. Luckily, or so I thought, i had insurance for lost damages. July 17th turned in receipts for all the food I had to replace. Somehow they lost my receipts. So 3 months later (cuz they NEVER told me they did not receive my receipts. I went into store in Mattoon IL. Went back to store (maybe Nov?) Gave them the info again. Heard NOTHING again. Went in to store today, Feb. 9th. No surprise they knew nothing. Said a woman will call today about it because that's way to long to wait. No surprise no call. They owe me over $200 from July. Im about at my wits end with this!

Now Mt. Vernon TV & Appliance. I called to inquire if they worked on Speed Queen washing machines and they said yes. I figured it would be a week, but they sent a tech in two days. My washer was shutting off mid-cycle and wouldn't unlock at the end of the cycle. Zack Devore was the tech. He determined what new part I needed and even repaired my dryer vent although he said they did not replace them. He left to do another repair in Arcola, but had to return after failing to turn the water back on. Ordinarily I could do that, but I had shoulder surgery and am still wearing a sling. The rural roads were snow-packed and it was very cold, but Zack was very kind. The new part was ordered and Zack had me up and running. I am not 100% sure of the woman at the store who helped arrange the appointments, but I think her name was Mary. Great customer service. I will likely buy my appliances from Mt. Vernon TV & Appliance in the future.

I recently had my cooktop repaired by Jess, and the service was absolutely outstanding. From start to finish, Jess was **professional, honest, and efficient**. The repair was done quickly, and the pricing was very fair—much more affordable than I expected. What impressed me the most was the **transparency and expertise**—no hidden fees, no unnecessary upsells, just honest and quality work. My cooktop is now working perfectly, and I couldn’t be happier with the results. **Highly recommend** this repair service to anyone in need of reliable and affordable appliance repairs. I’ll definitely be calling them again if I ever need help in the future. **5 stars!**

Card's is a great locally owned appliance store that only carries the best brands. We recently purchased a Maytag dishwasher from here and everyone we worked with was super helpful and accomodating. We had a little issue with the dishwasher not fitting into the space, but every employee went out of their way to make sure the issue was resolved in a timely manner. The owner even works the floor and is very attentive to your needs. Definitely recommend!