Schultz Appliance

Ordered a range and a washer/dryer at the end of October and paid in full for both appliances. Was told the beginning of November for the range and middle of November for the washer/dryer. Still no appliances and they will not answer the phone. Every time I call they will not answer!!! No matter what day or time!! A status on my order would be nice! I'm disabled and can not afford to keep paying someone to do my laundry. Looks like as soon as they get your money all communication stops. I see there is other complaints about no communication. Has anyone had trouble getting there money back? So much for wanting to BUY LOCAL! You don't treat your neighbors like that. Looks like no Christmas for me since I don't have working appliance's!

I bought and paid for a refrigerator on August 22. I still do not have the refrigerator. I’ve called repeatedly to try to get my money back. It’s now November 2. I still have not heard anything about my refrigerator. There’s absolutely NO communication. I can’t get anyone to call me back. I would just like to get my money back! 😡

Sadly, a local business with what was a great reputation, now seems to have gone downhill. My experience? A washer continually going out of balance. After waiting a couple of weeks for a part (I don't believe that wait was Sandlin's issue, but their lack of communication on the status was). When I followed up on the part they claimed it was delivered that day and they'd be right over (which they were). They replaced the part. However, within 24-hours, it was clear the issue wasn't fixed. I've called and emailed multiple times to get them back here to take another look. No response, Nothing. In total, over a month now without our washer and two weeks since we informed them the replaced part didn't fix it. Terrible communications. I'm now having someone out of Dubuque to finish the repair. I'd love to keep my trade local, but the customer service has to be there...and it seems it's not at Sandlin.