Lee Supply Indianapolis - South: Plumbing, HVAC, & Appliances

We lost an 80 gallon water heater this past Friday (Dec 22nd) and we managed to call Lee about 3 minutes before they closed for the holidays. They were the only place in town with an 80 gallon in stock and they ran the transaction and left the water heater on the loading dock for us. Huge thanks for taking care of us at the very end of shift on a Friday before the holidays

This place and staff deserves -5 star very rude and unprofessional. "I had a terrible experience with Lee Supply Indianapolis. Their customer service was abysmal, with unhelpful and rude staff. The guy who was sitting in the office looks like manager, he don't know how to talk to customer, very very rude and unprofessional. I don't know who appointed him as a manager..if you see manager treated customer very badly then what do we expect from other staff. I wouldn't recommend shopping here if you're looking for a pleasant experience and value for your money."

My wife and I decided to purchase a washer and dryer from Lee Supply rather than Home Depot, Menards or Lowes because they were the supplier for the new house we were buying so we assumed they could coordinate delivery better than the box stores. I ordered and payed for the appliances on 12/12/22. We moved in on 1/3/23 and the appliances still hadn't arrived at their warehouse. Finally delivery was to be made on Wed, 1/11/23. They showed up with one white appliance and one blue one. Not what we ordered. They tried again on Mon, 1/16/23 and again one white and one blue. Third time was a charm as delivery was finally accomplished on Fri 1/20/23. It appears their warehouse and the office don't communicate very well. To make up for the delayed delivery and our inconvenience, our sales rep Rick Ferguson volunteered that the warehouse suggested they refund our $79.99 delivery charge. Of course that never happened. Next time I'll go to one of the box stores to purchase my appliances and get delivery in a day or two.

Very slow customer service. Slow answering the phone. A dozen rings or so. 5 minutes on hold then get dumped into a voice mail. They seem understaffed and lack knowledge, at least on the HVAC side. Their pricing is a little high compared to other supply houses but if they had good, fast, quality customer service it wouldn't be a big issue . I do my best to avoid buying from them but sometimes I don't have an option.