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Direct Maytag

Direct Maytag

709 Jefferson St

Photo from the store's public business listing · 2026-07-15

Location & contact

709 Jefferson St
Burlington, IA 52601

Customer reviews

Reviews from Google

Jason Martin

4/5 2 years ago

I have done business with this establishment 3 times now and the only issue I've had was the longevity of a used refrigerator which was no fault of theirs. They extended me credit on my first purchase with no credit check and we're very accommodating. They have a decent selection of appliances both new and used and I was very impressed with the overall quality and price of a 'scratch and dent' fridge that my landlady purchased to replace the used one. Their price was $400 less than MSRP and the only issue was a small blemish on the front and a minor dent in the side which, when installed wasn't even visible. I am quite satisfied with my new Frigidaire over/under refrigerator and my overall experience with Burns and Sons. Definitely recommended.

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I have done business with this establishment 3 times now and the only issue I've had was the longevity of a used refrigerator which was no fault of theirs. They extended me credit on my first purchase with no credit check and we're very accommodating. They have a decent selection of appliances both new and used and I was very impressed with the overall quality and price of a 'scratch and dent' fridge that my landlady purchased to replace the used one. Their price was $400 less than MSRP and the only issue was a small blemish on the front and a minor dent in the side which, when installed wasn't even visible. I am quite satisfied with my new Frigidaire over/under refrigerator and my overall experience with Burns and Sons. Definitely recommended.

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Alesia Lehman

3/5 4 years ago

Communication with people within the company is very bad. They do not return phone calls and did not have the proper equipment when they came out to install washer and dryer

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Rhonda Howard

5/5 5 years ago

Excellent customer service from start to finish. I bought a Maytag refrigerator and prior to delivery went back and bought a electric range. A few years ago I bought a Maytag washer in which I have never had any issues with. Delivery was professional and I will definitely continue to do business with them. Great hometown service.....

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Excellent customer service from start to finish. I bought a Maytag refrigerator and prior to delivery went back and bought a electric range. A few years ago I bought a Maytag washer in which I have never had any issues with. Delivery was professional and I will definitely continue to do business with them. Great hometown service.....

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Toni Lebeck

5/5 6 years ago

This is the second time I've done business with Burns and I am so thrilled with the quality of my machines and I will definitely do business with them again they they are just wonderful to answer and questions. I will go into purchase something they are knowledgeable and helpful. If you have any problems they are on it immediately and they they are so positive and they follow through that's important. I highly recommend them to anyone for any appliance purchases. Best delivery guys and best service/repairman I won't go anywhere else. They are the best!

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This is the second time I've done business with Burns and I am so thrilled with the quality of my machines and I will definitely do business with them again they they are just wonderful to answer and questions. I will go into purchase something they are knowledgeable and helpful. If you have any problems they are on it immediately and they they are so positive and they follow through that's important. I highly recommend them to anyone for any appliance purchases. Best delivery guys and best service/repairman I won't go anywhere else. They are the best!

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Natalie Oppel

5/5 6 years ago

Burns technicians recently repaired appliances twice in our home. They were polite and prompt and clearly explained necessary repairs. Additionally, we purchased a new Kitchenaid dishwasher. I received a call on a Friday that it had arrived and they installed it on Saturday. They would have installed it on Friday evening if we had been available! I appreciate their willingness to work Saturdays so we do not have to leave work; they came on a Saturday for one of the repairs as well. The dishwasher is the best I’ve owned. It actually cleans without having to thoroughly rinse and, with the pro dry option, the dishes, even plastics, do not have a drop of water on them.

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Burns technicians recently repaired appliances twice in our home. They were polite and prompt and clearly explained necessary repairs. Additionally, we purchased a new Kitchenaid dishwasher. I received a call on a Friday that it had arrived and they installed it on Saturday. They would have installed it on Friday evening if we had been available! I appreciate their willingness to work Saturdays so we do not have to leave work; they came on a Saturday for one of the repairs as well. The dishwasher is the best I’ve owned. It actually cleans without having to thoroughly rinse and, with the pro dry option, the dishes, even plastics, do not have a drop of water on them.

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