Gary's Tv & Appliance

Yes, customer service was great during the purchase process. So no complaint there. Purchase a fridge in Dec 2025 & was told I would get a call on when delivery would be expected. 2 weeks later I called & talked w/ Gary to ask about delivery & papers to deliver was not to be found so he put us on the top of the list for the following day since it had been 2 weeks. So fast forward 4 whole months….. Fridge fan started making noise that would fade in & out for about a week. Made a call & was told they would send my info to get a scheduled appt for warranty work. Another 2 weeks later & the fan had gotten to the point it was very loud & was none ending so I made another call to Gary’s & was given the number to the warranty tech they sent my paperwork to for warranty work. I then called the tech & was told they were 4 weeks out for them to even come look at the fridge. 4 weeks later tech shows up & ordered a fan motor. Meanwhile fridge decides to quit working all together. Made a call back to Gary’s & to no avail the one who takes care of warranty work they are either not available, with a customer or not in but leave my name & number to call me back. So 2 months now I have been having a issue w/ this fridge when the 1st issue has not been taken care of. So neverless I have a fridge that does not work, customer service that is a joke when your having trouble w/ a product they sold. The whole reason I bought local was to support a local business & thought if I had an issue w/ product they would make more of a effort to communicate & ensure things would be taken care of. In reality it’s all about the sale. I see now Home Depot or Lowe’s is a better option.

Love Gary and his staff. We have gotten all of our appliances from him. They are friendly and they know their stuff well, and when you go to load appliances, they tie it down so it won't even budge during transport. And if you have to return something like we did when we got the wrong plug for our new oven and range top, there wasn't any fuss. Just told me to go swap the plug we bought for the correct fitting one in the parts and service department with no additional charge or even need to see the receipt. They are good people. Definitely the go to place for appliance needs.