PLEASE READ! ALL THE WAY!!!
We purchased a 600$ washer that failed to complete a cycle. Upon contacting the business, we were informed that service would take two weeks due to their single technician also serving community non-purchase-related calls.
Despite being warned about visible scratches and dents and requesting a video of the washer functioning, no video was provided, though we proceeded with the purchase based on assurances it worked.
the technician claimed the washer was damaged during transport into our home, citing improper dolly placement, and quoted a $500 repair cost. (It was 100$ to fix with our normal tech guy…scam much?) We were told the motor was overheated, and destroyed. However, the delivery method matched the business's own process, because our household has industrial mechanic expertise.
The owner, Amy, responded unprofessionally to our online review, dismissing our concerns, emphasizing her four years in business, her technicians 20, and accusing us of lying.
Additionally, we were unexpectedly charged for a service visit to assess the issue, without prior disclosure or consent. Phone calls can be pulled to prove this. The owner's communication was disorganized, introducing irrelevant claims and lacking professionalism. This charge was never forced or followed up with showing that they accept they have no legal claim.
Due to this experience, and the loss of 600$, we filed a complaint with the Better Business Bureau, and worked with Waldron Technician who stated NOTHING damaged inside except for inverter board which is underneath machine in plastic box NEXT to motor and very protected with NO OTHER INTERNAL DAMAGE. (you will notice how on YELP, Amy now claims it WAS the inverter board, not the overheated “destroyed” motor, despite detailed notes being taken as soon as the technician left our home, with date and time stamps).
Waldron Replaced it for 100$ And it now has no issues. Waldron technician believes there's no way we could have damaged it on transport, and they do not want to accept responsibility for not completing a cycle when testing the machine. He was open to being named publicly and provided us a voice memo statement to be used down the road if we pursue legal action- we were no longer interested in doing this until the owner decided to respond to a review with incorrect information, and taking aim at our rightfully disgruntled additude, further attempting to lie to our community.
For a reliable alternative, we recommend Discount Appliance near Kwik Star in Davenport. Their employee, Reese, provided excellent service, delivering a functional dryer, oven, and refrigerator without issues, with no issues. The dryer we got from him was the same model and year, and worked after we touched it, including clear delivery instructions with a giant sticker on where to place the dolly. We advise choosing a business with better staffing, organization, and accountability to avoid similar experiences.
AGAIN- their discounted price to repair was 500$. We got it fixed for 100 by Waldron- that screams scam
Read full review
PLEASE READ! ALL THE WAY!!!
We purchased a 600$ washer that failed to complete a cycle. Upon contacting the business, we were informed that service would take two weeks due to their single technician also serving community non-purchase-related calls.
Despite being warned about visible scratches and dents and requesting a video of the washer functioning, no video was provided, though we proceeded with the purchase based on assurances it worked.
the technician claimed the washer was damaged during transport into our home, citing improper dolly placement, and quoted a $500 repair cost. (It was 100$ to fix with our normal tech guy…scam much?) We were told the motor was overheated, and destroyed. However, the delivery method matched the business's own process, because our household has industrial mechanic expertise.
The owner, Amy, responded unprofessionally to our online review, dismissing our concerns, emphasizing her four years in business, her technicians 20, and accusing us of lying.
Additionally, we were unexpectedly charged for a service visit to assess the issue, without prior disclosure or consent. Phone calls can be pulled to prove this. The owner's communication was disorganized, introducing irrelevant claims and lacking professionalism. This charge was never forced or followed up with showing that they accept they have no legal claim.
Due to this experience, and the loss of 600$, we filed a complaint with the Better Business Bureau, and worked with Waldron Technician who stated NOTHING damaged inside except for inverter board which is underneath machine in plastic box NEXT to motor and very protected with NO OTHER INTERNAL DAMAGE. (you will notice how on YELP, Amy now claims it WAS the inverter board, not the overheated “destroyed” motor, despite detailed notes being taken as soon as the technician left our home, with date and time stamps).
Waldron Replaced it for 100$ And it now has no issues. Waldron technician believes there's no way we could have damaged it on transport, and they do not want to accept responsibility for not completing a cycle when testing the machine. He was open to being named publicly and provided us a voice memo statement to be used down the road if we pursue legal action- we were no longer interested in doing this until the owner decided to respond to a review with incorrect information, and taking aim at our rightfully disgruntled additude, further attempting to lie to our community.
For a reliable alternative, we recommend Discount Appliance near Kwik Star in Davenport. Their employee, Reese, provided excellent service, delivering a functional dryer, oven, and refrigerator without issues, with no issues. The dryer we got from him was the same model and year, and worked after we touched it, including clear delivery instructions with a giant sticker on where to place the dolly. We advise choosing a business with better staffing, organization, and accountability to avoid similar experiences.
AGAIN- their discounted price to repair was 500$. We got it fixed for 100 by Waldron- that screams scam
