Pierce Commercial Maytag Distr

We purchased 2 commercial stacked units 9 months ago and were told servicing them would not be a problem even though we are over 5 hours away from this distributor. One washer is a lemon and has had more time out of commission that in use. We have had 5-6 service calls on the one unit, but each time we have to wait on Pierce to ship the parts to a local repair person who still charges us for the service call. Rick McDonald sold us the units but has stopped responding to emails and voicemails. The service department refuses to send someone and is going to drag us out until our year warranty runs out. The other washer works fine. We have replaced 3 belts, had random drain codes when nothing is wrong, and now the motor control board is out. Each time the unit goes out we have to bring work laundry home and that is quite burdensome. I will happily remove this review once they make this right and send us a new unit to replace this lemon.

I had the displeasure of dealing with Pierce for 7 years when I owned my laundromat. At first they were okay but then you wait times between service calls got longer and longer. They also never keep parts in stock, so you wait 5 weeks for a tech to come out and diagnose the problem, then another 5 weeks after they order the part to come back and fix it. Generally when one machine failed I would call them just to put it in because I knew by the time they would come out there would be more that needed to get serviced. When I had to replace the smaller sized Maytag washers, that were only 10 years old but not worth servicing anymore, I went with the different brand to avoid having to deal with Pierce as much. The technicians are great and very helpful and working with what they can, but the management seems to be the problem or they're not paying people enough or both. They were of part of the reason why I wanted to sell the business. It was not enjoyable dealing with customers who were regularly frustrated because so many machines were out of order, not to mention the money you lose when people start going somewhere else. When I replaced the smaller Maytags with Speed Queens from CLEC, I got to see what it was like to have quick service turnaround.

I have been a customer for over 15 years! This is one of the greatest business' I have ever dealt with. The owner George Pierce is an incredible person and owner who sincerely cares about all of his customer's and employee's. I have seen the level of professionalism in person and with customer service over the phone. I will continue working with this wonderful company for many many years. 5 STARS all the way