Bray & Scarff

Patrick was amazing! My refrigerator died at the worst possible time. Never a good time, but I'd been sick and had a lot of medicinal foods stored in the fridge. Approaching July 4th holiday weekend, Patrick listened to what I needed and was able to get me a replacement that fit perfectly in the space, and ended up being delivered the very next day. He went above and beyond to make that happen for me. I will be forever grateful.

I am updating the original 1* review as they remedied the issues that I raised and my dishwasher was replaced. I recently purchased a washer, dryer and new KitchenAid dishwasher from B&S Bethesda. The dishwasher made a horrible sound the first time it ran but based on internet searches for this issue, it said it was possible it would go away after the first few uses. After running it a second time with the same issue, I contacted my sales agent on June 8, sent him a video with the noise and he agreed it was not normal. A tech came out on June 12 and was told the wash pump was bad and needed replacement and they would have to get back to me. I called my sales agent and told him since I had ordered and paid for a brand new dishwasher (and five year warranty) I wanted a brand new dishwasher and not a repaired/refurbished one. He said he completely agreed but it wasn't up to him and he would get back to me. The next call I received was from the Service Dept who repeatedly told me I can't get a new dishwasher because it was after a seven day period that is "noted in my contract." I have no such contract that states I have seven days to return something. I have asked multiple times to be sent a copy of what document states this as I have a PO, invoice and delivery receipt, none of which reference a seven day period. She also said once the part was ordered it had to be repaired; it could not be replaced. In either case, I contacted B&S seven business days after the day of installation, so this argument is irrelevant. I called the sales rep back again and he said he completely agreed with me, I should get a new machine but he would have to "go to Corporate" to try to resolve. I have yet to hear anything. Additionally, the $100 rebate I was supposed to get from KitchenAid was rejected after I submitted it, based on the information I was provided by my sales rep. I have also not gotten a response as to how that will be resolved. I ordered and paid for a brand new dishwasher. It was not adequately tested after installation, or the sound would have been apparent after it ran for more than three minutes. I was sold a defective product that did not run correctly when installed and I expect a complete replacement with the same new model as I ordered, not a repaired machine.

My husband first contacted Paul for information regarding the appliance we would buy. He was informative and helpful. Following that call, I came to the showroom and spoke to Paul. Things couldn't have gone easier. Paul knows his business. He's efficient and facilitates sales, delivery information, and answers to questions. Great experience all around!

We just bought our dream range at Bray & Scarff, and worked with Paul. Thanks Paul! - We had shopped around to several appliance stores, to include considering a purchase from Home Depot and hiring someone for installation, but went with Bray and Paul because of the level of service, both working with him and Bray & Scarff. We had quite a complicated installation scenario - so Paul recommended Cliff - (and his team Andre and Cliff Jr. ) install the range. That's the dream team. Purchase service and installation was wonderful. We had an amazing range installation (Thanks Cliff!) with they guys working until 8pm! and during installation they discovered a minor, minor cosmetic defect in the oven viewing window. One call to Paul and we are all to to have a manufacturer-certified technician replace the door. We are so glad we went with Bray & Scarff and Paul and will now buy all of our appliances with Paul. If you want to buy quality appliances that you'll have in your house for 20-30 years, just do yourself a favor, just go to Bray & Scarff. We had a great conversation with Paul over a few weeks on the best range for us, understood what we would be getting over a range of price and quality appliances and brands, and then the best installation team. We've already tested the warranty and service and are grateful to have the assurance of the ongoing service and warranty (yes, we purchased the Bray & Scarff extended warranty too).

I was so pleased with my experience at the Bethesda Bray and Scarff. I bought a Condo that has a kitchen that has not been changed since 1964. I needed all new appliances, and a new counter and backsplash. For the appliances, Paul Walterhoefer walked me through all of my choices and helped me overcome some challenges in upgrading a mid century kitchen. The space for a refrigerator was limited, but Paul found one that would fit. I love all of the appliances. They meet all my needs, were reasonably priced, and look really nice together. For the counter and backsplash, I had the good fortune to work with Marian Ostach. She showed me choices and made helpful suggestions after looking at pictures I had of the original kitchen. We were able to find a lovely counter that tied in the color of the floor bringing things together . To brighten the kitchen, which is windowless, she suggested white subway tiles for the backsplash. They are fabulous and brighten everything up. Suffice it to say, I am very pleased with my kitchen and that would not have happened without the experience and guidance of Paul and Marian. Bray and Scarff in Bethesda. I highly recommend it.