Kam Appliances

Horrible experience. Purchased appliances specifically because of their warranty and service on Nantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action.

Got a new refrigerator from KAM yesterday, and the whole process was a very user friendly experience. They were professional and considerate from start to finish. Huge variety to choose from, so no problem finding a particular model to fit what you want. The sales people were knowledgeable, friendly and patient in helping us figure out the best model for our needs, and in planning the delivery process. They constantly communicated with us about delivery updates, and the delivery guys were great. The Delivery men were very respectful of our home, and totally knew what they were doing in how to maneuver a large appliance around without damaging it or anything around it. They were also very helpful in answering questions about how various controls and features worked on the fridge. Can't say enough good things about this company.