Jimmy Patrick
Williamston Store: I initially planned on leaving 2 stars, but for Matt the front counter sales and Trex specialist was exceptional and most helpful in our planning.
Sadly, the yard staff and supervision or lack thereof failed me as a customer. Over 50% of the Trex decking I ordered and they delivered were scratched or stained beyond use. How any lumber company could remotely imagine that the quality of materials I received would be acceptable by the customer is beyond comprehension. Now I’m subject to wait at least a week for MPC to have Trex decking delivered to the Williamston from their Grand River Store. And adding insult to injury, they’re not sure how soon it be delivered due to the dispatcher being on vacation, incredible. It was suggested I pick it up myself if I could, after I paid MPC to deliver it originally.
So very disappointing.
UPDATE: I trust someone from MPC administration read my initial review. I received a call from my original salesman Matt stating they are enroute to my home with new boards and will pickup the defective boards.
Within the hour two men arrived in an MPC delivery truck and brought my replacement pieces, all of which were in perfect condition.
I sincerely appreciate the person from MPC administration that read my initial review and took the necessary steps to ensure the issue was addressed, speaks volumes.
To that end, I’ve changed
my rating to 5 stars.
Thank you
Read full review
Williamston Store: I initially planned on leaving 2 stars, but for Matt the front counter sales and Trex specialist was exceptional and most helpful in our planning. Sadly, the yard staff and supervision or lack thereof failed me as a customer. Over 50% of the Trex decking I ordered and they delivered were scratched or stained beyond use. How any lumber company could remotely imagine that the quality of materials I received would be acceptable by the customer is beyond comprehension. Now I’m subject to wait at least a week for MPC to have Trex decking delivered to the Williamston from their Grand River Store. And adding insult to injury, they’re not sure how soon it be delivered due to the dispatcher being on vacation, incredible. It was suggested I pick it up myself if I could, after I paid MPC to deliver it originally. So very disappointing. UPDATE: I trust someone from MPC administration read my initial review. I received a call from my original salesman Matt stating they are enroute to my home with new boards and will pickup the defective boards. Within the hour two men arrived in an MPC delivery truck and brought my replacement pieces, all of which were in perfect condition. I sincerely appreciate the person from MPC administration that read my initial review and took the necessary steps to ensure the issue was addressed, speaks volumes. To that end, I’ve changed my rating to 5 stars. Thank you