Lane’s Appliance Sales and Service

I’m not sure how to feel about the service I received. I looked online and the original pricing for the consultation said ~$100 for a basic issue, ~$150 if it was more complicated issue/stacked dryer or something. I was fine with that. It was same day which was cool. My repair man was Daniel and he recognized it was a simple fix, the button on my dryer broke. So I’m thinking its gonna be ~$100 plus the repair fees and I’m being told its 150 for the repair. Not bad, i started discussing this with my partner and ask to speak with Daniel for a price break down. Daniel says okay the price seems to be an issue, how about $120? Im thinking okay that’s great you’ll fix the issue and the coming out altogether was $120? Deal ! And he begins to work. I’m still discussing things with my partner and Daniel asks to speak with me, where he finally understands where my numbers where coming from and he decides the final price was $190. I’m thinking that’s a HUGE jump from 150-120 and now 190. I’m very confused and he breaks down the pricing which sounds correct once the $109 consultation fee, $45 labor, and the button itself was $40. Like this would not have been such a huge issue if Daniel knew what he was talking about from the jump. Especially if the technician is the one charging people, shouldn’t they be well versed in the pricing? I just thought the back and forth was ridiculous.

Salespeople who take the time to listen, and the value of working with a small business that employs its own delivery drivers, set Lanes apart from the Big-Box stores. I visited the store looking for a specific Washer and Dryer. While Lane's didn't stock it, Tim told me he could order anything, so a few days later, when I took him up on that offer, he followed through and made sure I got the correct paperwork for the rebates. The communication throughout the entire process was excellent, and the delivery guys, Matt and Marquis, did more than was required. I also received a follow-up call from Sara to make sure everything went smoothly.

From start to finish Lanes made my appliance buying experience wonderful. Jim and Sara were friendly and knowledgeable. Sara gave me information on both washers I was looking at without trying to sway me one way or another. She called to ensure I was ready for delivery and gave me my window to expect my new washer. Marquis and Matt called when they were on their way and greeted me when they got here. They made carrying a washer to the basement look so easy. They made sure my washer was set up, functioning properly, level, and made sure I knew how to use it before leaving. Great staff all around and a great experience! I highly recommend Lane's!

I was extremely happy with the whole process. I had to have my washing machine looked at. The customer service was great and helpful. They sent me an email with appointment information and a picture of the technician that would be coming. I really appreciate that they do that. The technician came first thing in the morning on my appointment date. The technician called me when on his way and was here exactly when he said that he would be. The technician was very courteous and quick. The technician even put shoe covers on as entering my home. The technician was able to resolve the issue with my washing machine within minutes. I was very satisfied with Lane’s and what they charged me was reasonable. I will for sure be calling them in the future if needed. I would recommend Lane’s as they were honest, reliable, courteous, quick, and reasonably priced.

I Purchased a Washer Dryer Spacesaver from Lane's Appliance. Everyone was fantastic. From the Sales Department (Sara and Jim), to the Haul Away- Delivery guys . They were all great , what a team. It all went absolutely flawless. I love my new Frigidaire washer and dryer set , the delivery guys made sure everything was hooked up and running good, they did a Great job ! Every Department truly cares about their consumer's. Lanes Appliance is the only place I will ever go to get my Appliances . Thank you all !