Volkmann Appliance Inc

After buying all of our appliances from them in past 34 years - we are talking 2 fridges, two sets of washer/dryers, two microwaves, two garbage disposals, two dishwashers we are soooo done!!!! We bought are second fridge from them recently and had a leak from water connection for the in door ice/water. They sent service over and said they could not fix it because the plumbing was bad. The previous fridge wasn’t leaking, it only started leaking after their delivers hooked up the new one. They said we needed to call a plumber even though it is the connector to the fridge that is leaking. So much for buying local!!!!!! AVOID!!!!!!

Terrible experience at Karl’s in Onalaska,WI! If I could give no stars that would be better! The sales person (Greg Lowe) needs to retire. He has no personality and does not listen to what you are saying. I told him several times, I was buying a washer and dryer for my son (who was with me) and that it would not be delivered to me. When he printed out the receipt, it had my address to deliver to. It was a higher delivery fee because he screwed up the address. I was in the process of telling him that but he kept talking over me. When I asked for a new receipt with the correct delivery address and correct delivery fee, he acted like it was an inconvenience. They said the washer and dryer would be delivered within 1 week. After a week, we contacted them wondering where they were. They said they came damaged and needed to re-order. A phone call and an update would have been nice but we had to call to inquire to get any information. Again, they said it would be a week for delivery. After a week we called again and the person on the phone said that they had been delivered. Upon checking some more, they figured out they were not delivered. After that phone call it took another 3 days to deliver. I would absolutely never shop at Karl’s again! You have been warned!

Very poor customer service—exactly as others have said in reviews I’m reading. We went in needing a part for our washing machine (that we purchased through them-never again!), and three employees were sitting behind the counter talking to each other. Not one of them was willing to go in back to get the part because it “wasn’t their job.” Instead, we were told to come back Monday. Unprofessional and lazy. If you don’t want to help customers, you shouldn’t be in customer service. We won’t be returning and do not recommend!

After years of living in this town and having the service guy ask if I bought the appliance that needs fixing at their store, I bought my new refrigerator there. I work out of town so after I had had it a few months I noticed it makes an awful noise. I had them come out to fix my brand new fridge, but the tech said it wasn’t doing it while he was there, so…. sorry. I called again, video taped it, had the tech come out. He replaced something small when I wasn’t home and left. It didn’t fix it. Finally super annoyed, the last time I was home I called again. Sorry! It’s out of 1 year warranty. Now we’ll charge you to come out and not fix it. I declined paying their service fee for crappy service. I just want to point out that I was never offered a different fridge, and you came out for the same problem that you didn’t fix more than once…but now it’s my problem…and service is rude and acts like he’s doing you a favor sending someone over. I’m fed up. 2/10 I do not recommend.