Appliance Masters

Horrible experiance. Ordered $65 oven part and paid $51 for 2 day shipping. About a week goes by and I reach out to see where my item was. They made an error and sent to wrong address. No problem. I just asked for the 2 day shipping to be refunded. They proceeded to tell me I recieved 2 day shipping. I said I hadn't because I ordered this part over a week ago. The only way I can get refunded was to cancel order and I replied will do. I never stated that I wanted the item returned. I then went to order the part again, believing we had miscommunication. I waited 2 weeks for normal shipping time for it to arrive only to get a refund 2 weeks later again that I hadn't asked for. 4 weeks no oven really sucks with a family. Do not reccomend.

I was very worried that my experience would be poor after reading many negative reviews. I was wrong. They were very kind, honest, and efficient. Their prices are competitive and fair. I can see where some of the negative reviews may have happened because of mistaking a lack of outgoing southern charm for good service. But the two are not synonymous. The employees were direct, kind, and honest. These qualities are more important for a business than an any sort of charisma. So if you are the fence based on the negative reviews, don't be! They are great!

This place is great. I have been on two separate occasions for inexpensive parts. I was treated kindly and offered tips for the repair on BOTH occasions. The lady behind the counter tested my fuse, which was a relief as I am not a professional, I was glad to have a second opinion. I thought the prices were fair and the staff knowledgeable. I read some of the reviews and I think the bad rating is not justified. This is a great small business, the people in the area benefit from having access to the goods they offer. Some people are just a little too soft these days and need to be treated like a toddler at every interaction. This place deserves 5 stars.

I had a dryer drum roller go bad. I searched high and low trying to find a replacement for a reasonable price online. I’d find a cheap ($10) but then they want $15+ for shipping. I’ve seen this store for years and never had a need to go inside. I read the reviews and know that people all have good and bad days, that’s life. I went in regardless of the bad and checked for the part. The owner was straight and to the point. He asked if it was for a LG and I said yes and showed him the bad wheel. He got the part and asked again if I was sure it was LG. I replied that it was. $14.99+tax and I was over the moon happy. The part was perfect and the dryer is quiet again. I’ll be using them again when I get an appliance part. Please read the reviews for all businesses before you shop, but remember we’ve all had good and bad days. I for one was happy with my experience. Thank you.