Cates Appliance Sales & Repair.

Absolutely amazing above and beyond service!! my dryer went out (on a sat.) I called there was no answer, no answering machine, less than 2 mi from my house so I drove over, sign on the door said to call or text. I text the owner was in another state dealing with a family emergency /loss. Still took the time to answer my text. and through a third party got the part to me with no person on duty. Just trust here's the part, please leave cash . Best service in Montana ever!! I got my dryer going!! I so appreciate them ! Thank you Robert! and Justin! It just happens to be two of my three sons names, Justin and Robert...LOL life is full of coincidences!

Very unprofessional. I called to ask if i could bring my dishwasher in for repair. They told me to bring it on in and specied all of their policies. I drove 25 miles just to be told they don't like to work on dishwashers. After talking to the tech and seeing the inside of their shop I was glad they didn't want to work on it. Go to Bud Block. They are professional and organized. Their busy but good.

I am absolutely shocked at the flat out lies I was told when I purchased a dishwasher and microwave neither of which worked. I purchased both while building a house and was told that even though they had a 90 day warranty, they would take into consideration that we didn’t have an exact move-in date. I went into the store and found a dishwasher and above the range microwave. Both, I was told, were returns from a local big box store. Dale told me he did not have enough time to go through them but to come back in a week and he would make sure they were working correctly. I did so, purchasing both appliances. When installation time came, neither appliance worked. If they would’ve plugged them in, It would have been clearly evident that there was something wrong with them. And not surprising, they said they were out of their 90 day warranty. Now I’m out a lot of money and I have to replace both appliances. I will never direct anyone to this place of business. I wish I could’ve left zero stars.

I looked here after my washer broke and found a very nice slightly used washer to buy. They were down to Earth, helpful and honest I felt. And I appreciate that they are repairing appliances for re-use instead of just putting them in the dump, which is already overfilled. They delivered my new/used washer and removed my old washer which will be repaired and resold.

Worst customer service we've ever experienced. The technician was rude and dismissive when it became clear that the appliance purchased from Lowes was damaged. Not at all helpful in problem solving, next steps, who to call, etc. Angrily refused to return the appliance to Lowe's same day, so that we could work with them to get a refund/replacement. His whole attitude was "not my problem". The appointment was set up by Lowes so be aware.