Better Housekeeping Shop Llc

TLDR: They are the best - partner with confidence! Longer Version: A lot of people promise a premium experience... and then forget immediately when the check is signed. Better Housekeeping has been exceptional in their care, knowledge, delivery and support. They've done more than promised at every juncture and every single person in the process from sales and delivery to installation and support has been phenomenal. I cant thank or recommend them enough!

Working with Better Housekeeping was an absolute pleasure. From the moment we walked in, the staff made us feel welcomed and guided us through the process with ease and expertise. The installation team exceeded our expectations—on time, professional, and very detail-oriented. They treated our home with care and made sure everything was installed perfectly and running smoothly before they left. This was such a seamless and enjoyable experience. We’re so grateful and will definitely be recommending them!

Had a wonderful experience with Better Housekeeping. Jeremiah, our tech, solved our range problem quickly and efficiently and got us back in business for the holidays. Lynn at the shop was determined to get us the parts and repair scheduled and went the extra mile to help us. Great shop and people. Bravo to Better Housekeeping Shop and all our small businesses, who are the backbone of our communities.

Purchasing appliances here was the worst experience we’ve ever had. We purchased a Cafe refrigerator, stove, microwave, and dishwasher and a LG washer and dryer in November, 2022. Brian told us everything could be delivered December 7, 2022 with the exception of the stove which was on back order. We agreed, all was fine. Delivery day came and it was horrific. The appliances were scratched. The refrigerator was scratched inside/outside, has crumbs inside. The washer was badly damaged. The dryer was incorrectly connected, missing the black required connector listed in the appliance manual. Our electrician discovered this when he had to pull out the units because the washer wouldn’t work. We called Brian on the day of delivery to express the damages. He said the house had a spiral staircase and that was why things were scratched. That’s untrue. He said file a warranty claim on the damages because the store isn’t responsible. He sent another company to verify damages to file the warranty claim. The man asked me if we bought the refrigerator used? I said no, we bought and paid for new appliances from Better Housekeeping in Red Bank. I asked him why they sent another company for this? He couldn’t answer, agreed that it was not ordinary practice. It’s January. Nothing has been done to correct situation. We are left with a seemingly used refrigerator, scratch and dent at best sold for new, a beat up washer, incorrectly installed dryer (fire hazard), and not even as much as a follow up call to try to make it right from the Better Housekeeping store (Brian). Sharing just a few images. There’s so many more, unfortunately.