Tiffani Saint River
Worst customer service experience I’ve had.
I recently moved into a new apartment and purchased a new stove from this company. The ordering process seemed fine, although they appear to operate a bit old-school, so I expected better communication regarding my delivery.
I placed my order on a Thursday and, after not hearing anything, I called to confirm. I was told my stove would be delivered the following Tuesday and that the drivers would call me 30 minutes before arriving so that someone could be there to receive it. Since this was a brand-new apartment, no one was living there yet.
The day before delivery, I called again to stress how important that 30-minute notice was because my husband would need to leave work to meet them. I was reassured once again that the driver would call 30 minutes before arrival. On the morning of delivery, I even called at 10:30 AM to remind them, as my delivery window was between 11:00 AM and 2:00 PM.
At 11:35 AM, I received a call saying, “We’re here.” No advance notice whatsoever.
I explained to the driver that I had specifically been promised a 30-minute heads-up multiple times so my husband could meet them. He was only 12 minutes away, and I asked if they could wait about 15 minutes. They refused, stating they had other deliveries to make, and asked if they could leave the stove on the porch. I initially said no because no one was there, but after being told they couldn’t wait, I reluctantly agreed because I felt I had no other option.
I immediately called the store and spoke with someone I believe was named Wesley. He informed me that the drivers were not supposed to leave appliances unattended outside. When he contacted them, they claimed I had simply instructed them to leave it there. What they failed to mention was that they refused to wait a few minutes, did not offer to reschedule, and never suggested taking the stove back and returning when someone was home.
To make matters worse, the driver then called me back and began yelling at me for contacting his boss. He cursed at me, accused me of jeopardizing his job, and was completely unprofessional. Had the drivers simply done what I was promised three separate times and called 30 minutes before arriving, none of this would have happened.
Poor communication, poor customer service, and shockingly unprofessional behavior from the delivery driver. I would not recommend purchasing from this company if you expect basic communication and respectful treatment.
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Worst customer service experience I’ve had. I recently moved into a new apartment and purchased a new stove from this company. The ordering process seemed fine, although they appear to operate a bit old-school, so I expected better communication regarding my delivery. I placed my order on a Thursday and, after not hearing anything, I called to confirm. I was told my stove would be delivered the following Tuesday and that the drivers would call me 30 minutes before arriving so that someone could be there to receive it. Since this was a brand-new apartment, no one was living there yet. The day before delivery, I called again to stress how important that 30-minute notice was because my husband would need to leave work to meet them. I was reassured once again that the driver would call 30 minutes before arrival. On the morning of delivery, I even called at 10:30 AM to remind them, as my delivery window was between 11:00 AM and 2:00 PM. At 11:35 AM, I received a call saying, “We’re here.” No advance notice whatsoever. I explained to the driver that I had specifically been promised a 30-minute heads-up multiple times so my husband could meet them. He was only 12 minutes away, and I asked if they could wait about 15 minutes. They refused, stating they had other deliveries to make, and asked if they could leave the stove on the porch. I initially said no because no one was there, but after being told they couldn’t wait, I reluctantly agreed because I felt I had no other option. I immediately called the store and spoke with someone I believe was named Wesley. He informed me that the drivers were not supposed to leave appliances unattended outside. When he contacted them, they claimed I had simply instructed them to leave it there. What they failed to mention was that they refused to wait a few minutes, did not offer to reschedule, and never suggested taking the stove back and returning when someone was home. To make matters worse, the driver then called me back and began yelling at me for contacting his boss. He cursed at me, accused me of jeopardizing his job, and was completely unprofessional. Had the drivers simply done what I was promised three separate times and called 30 minutes before arriving, none of this would have happened. Poor communication, poor customer service, and shockingly unprofessional behavior from the delivery driver. I would not recommend purchasing from this company if you expect basic communication and respectful treatment.
