D & S Appliance

D&S Appliance has been an amazing resource for me over the past year, helping me navigate persistent problems with a new Maytag washer that the manufacturer refused to solve. Sergio’s cheerfulness and professionalism were a bright spot in an otherwise abysmal experience. He successfully found a workaround to Maytag’s “Groundhog Day” policies that allowed me to replace the machine—for which I am deeply grateful! Additionally, the office staff were always responsive, ensuring speedy service calls, and quick to communicate schedule changes and parts delays. These guys are the real deal!

The absolute worst experience I've had with an on line order. I needed to return item and was told I would have to pay $100 for shipping plus a $100 restocking fee. The item only costs $200. I already paid $100 to get it shipped. Custom service was rude and very unhelpful. Everyone I know will never do business with this company.

This place is a nightmare. I wish there was no star option. If I hadn't had a warranty and also purchased an extended warranty I would have already ordered the part and fixed it myself. They keep giving me the run around to keep it short. They must know I have no other choice but them with my warranty because of where I live. But the cost of washing at the Laundry mat. I should of already fixed it myself. I've paid 5x the cost of the part by the time they come to fix it. The man who came out to repair it was amazing. Very polite and helpful.

Very nice , polite and helpful but it took three visits over a four week period to correctly diagnose my refrigerator issue. I get that their business is to make money but $450 (on top of the $135 service call fee) to purchase and install a refrigerator fan that cost me $48 is a bit over the top. It took me 30 minutes to replace the fan.

D & S gave us 1st class service on our refrigerator repair. It started with their office customer service rep who scheduled the call with us. She was professional and friendly, and followed through on her promise to us get back with us if a cancellation slot opened up. We appreciated that commitment to her word. The service call itself with Sergio was outstanding. He too was professional, courteous, knowledgeable and prompt. He left the kitchen and refrigerator as clean as when he arrived. He returned our refrigerator back to temporary working condition (thank goodness!) and has the replace part on order for completion of the repairs.