Riester's General Svc Inc

First time customer and will be back.. We needed a washer and decided to visit Riester’s in Canandaigua. Met Joe who was very friendly, knowledgeable, and helpful. We made a purchase at a very reasonable and competitive price and Joe expedited the delivery understanding we’ve been without a washer. Delivery was as scheduled by Brian and George who were friendly, efficient, and accommodating. Highly recommend Riester’s!

I have not had a great experience using Riester's as a repair service. There were no initial issues getting a tech out to take a look at our fridge. He was friendly and diagnosed the issue quickly. Things went south from there. Once the part came in it took several attempts to get a tech back out to complete the repair. There seems to be alot of miscommunication during their booking process and at times we felt like we stuck in the middle of a feud between the tech and the back office. When we finally got someone back to the house I had to dispute a no show fee (we were never notified of the dispatch that was missed). Thankfully this got waived and the part was replaced. The fridge was fine over the weekend but the same error has now returned. Upon reaching out it, we would still have to pay another dispatch fee and go through the same miserable process again. I feel like Riester's really dropped the ball with us, if things could of gone better we would have been interested in using them as a goto for our appliance purchases. If you are looking to do business with Riester's I would say proceed with caution.

Riester’s was a pleasure to work with from start to finish. At the Canandaigua store, Joe was great in helping me choose the stove and hood that suited my needs. He also helped me locate the type of microwave I wanted and ordered it while offering me a competitive price. Communication about delivery was clear and on time. The delivery guys were kind and knowledgeable, and an issue requiring appliance tech support was handled quickly. Jason came the same day and was a pleasure to work with. He resolved the issue and gave me some tips on how to operate my new stove. He even offered some advice on an older appliance that is giving me some trouble. I will continue to choose Riester’s for my future appliance purchase and service needs.

Jason installed my new microwave today and was an absolute pleasure! He called 20 mins ahead of time to let me know that he was on his way. Out the gate, he took every possible precaution to limit any messes. He talked me through every task he was completing as well as proper self maintenance to preserve my new purchase. Additionally, he explained every special feature on my unit. The entire time he had fantastic humor and was a pure joy! Thank you, Riester’s for your excellent customer service!