P C Richard & Son

I can’t say enough great things about my experience at P.C. Richard & Son, and it’s all thanks to Luis. From the moment I walked into the store, he made me feel like a valued customer and took the time to understand exactly what I was looking for. Luis helped me choose a new washer and dryer, along with a new gas range, and guided me through every step of the process. He explained the differences between the models, answered every question with patience, and made sure I found the best products for my home and budget. I never felt rushed or pressured—just genuinely taken care of. One of the biggest reasons I felt so confident in my purchase was how thoroughly Luis explained the protection plan. Instead of simply trying to sell a warranty, he showed me the real value of it—how it helps protect a major investment, covers unexpected repairs, and gives long-term peace of mind. After hearing everything it included, choosing the warranty was an easy decision because I knew it could save me significant money and stress in the future. As if that wasn’t enough, Luis even threw in a headrest for my mother, which was such a thoughtful and unexpected gesture. It’s little acts of kindness like that that truly set him apart. Exceptional customer service is hard to find these days, but Luis exceeded every expectation. He’s knowledgeable, honest, professional, and genuinely cares about his customers. If you’re shopping at P.C. Richard & Son, do yourself a favor and ask for Luis. He’ll make sure you’re taken care of from start to finish. Thank you again, Luis, for making this one of the best retail experiences I’ve ever had!

I would like to recognize Steve at PC Richard & Son for the excellent assistance he provided with my air conditioner purchase. He was knowledgeable, patient, and took the time to answer all of my questions, making the entire process smooth and stress-free. His professionalism and friendly attitude made a great impression, and I truly appreciate his help.

The staff at this location are very helpful, professional, and knowledgeable. The office manager, Maureen, was especially kind and accommodating. She took the time to explain everything to me before my arrival and ensured I had all the necessary information regarding my delivery. Her excellent communication and dedication to customer service made the entire process smooth and stress-free. I truly appreciate the support and assistance I received.

I had an excellent experience purchasing my appliance thanks to Mario and sales manager Larry. Mario was incredibly knowledgeable, patient, and helpful throughout the entire process. He took the time to answer all my questions and made sure I found exactly what I needed at a great price. Larry also went above and beyond to make the experience smooth and stress-free. Their professionalism, customer service, and attention to detail were outstanding. I highly recommend working with Mario and Larry if you’re looking for a great appliance buying experience. Five stars all the way!