Wind Service Inc

Apparently they got acquired and no longer have any desire to take care of customers. Have been trying to pay them to do a repair they quoted us for. They keep saying they will call back to schedule and never do. Incredibly poor experience. No idea how they will ever stay in business when they apparently don’t want a paying job. Extremely disappointing.

Absolutely terrible service. I’ve been waiting over three months for a simple refrigerator door repair. Emails were ignored, and even appliance vendor could not get a response from them on my behalf. After finally scheduling a service appointment, they canceled while we were sitting at home waiting for the technician, without any notice. I own a kitchen and cabinet business and understand that delays happen, but there is no excuse for this level of poor communication and disregard for a customer’s time. One of the worst service experiences I’ve ever had.

Had a known circuit board issue with Amana washing machine. This is a known defect and whirlpool has a special project to get the boards replaced rather than recalling. AVIN knows his stuf!. He replaced the board and gave us great advice on maintaining a washing machine. He told us about the correct/ ideal amount of detergent to use and how to correctly load the machine. Great, knowledgeable, prompt, and respectful service. He’s like old school techs. Thanks again. Whirlpool however…. I have lots of complaints. They had Ai answering my emails and gave the company the wrong contact number for the first appointment.

If I could leave zero stars, I would. This was hands down the worst service experience I have ever had. From start to finish, it was clear these people have no idea what they’re doing, and the attitude was beyond unacceptable. To begin with, it took them days just to come out and diagnose the issue. When they finally did show up, the technician had a horrible attitude—dismissive, rude, and clearly uninterested in helping. But the real nightmare was Lena. She was absolutely the worst. I am not someone who loses their cool, but after a full week of calling, being hung up on, not getting return calls, and being spoken to like I was an idiot, I finally snapped. No customer should ever be treated the way she treats people. After reading other reviews, it’s obvious I’m not alone—multiple customers have experienced the same disgusting attitude from her. Now let’s talk about the actual work—because this is where it gets embarrassing for them. We needed a new compressor for our refrigerator. We have a commercial-grade built-in fridge, installed into the wall. They told us the fridge had to be completely removed from the wall, and then refused to do the job unless we hired a moving company to pull it out, wait while they worked, and then push it back in. That is 100% false. The fridge did NOT need to be removed. It has a dedicated access panel above it, specifically designed for situations like this. We hired another company, and guess what? They replaced the compressor without removing the fridge, and it works perfectly. So not only was the customer service atrocious, but they also completely misdiagnosed the situation and gave flat-out wrong information. Save yourself the time, stress, and aggravation. There are far more competent and professional companies out there. Avoid this one at all costs.