Smithtown Appliance Co

I bought an ice machine last year. It was hooked up incorrectly breaking the machine. I have been on an odyssey since last May trying to get it fixed and now trying to get it back. The company they recommended to fix it RTV appliance never answers their phone and has missed two deliveries. It’s been over a year and I’m now shopping for a new machine as everyone involved has been useless. Ive given up hope anyone cares about getting my machine back. You would think when you shop high end appliances you would get better service.

Great customer service. I called looking to see if they had a specific washing machine in stock for pick up. They had one in their warehouse in Medford and told me I could pick it up that day. I asked if they would price match what was advertised in one of the big stores and they did, no problem. We headed to the store to make the purchase. Our salesman was very thorough, showed us the washer and its features on the computer and quickly processed the sale. We drove to the warehouse and it was easy. We pulled up, gave our order number and they loaded it into our vehicle. There is something to be said about local businesses who still provide excellent customer service. I will go to them first the next time I need an appliance!

Stress-free delivery for a challenging space Buying appliances is easy; installing them in a Brooklyn brownstone is an art form. After 12 years, we needed a new washer and dryer, but we had to navigate multiple flights of narrow stairs and a very specific custom-built laundry area. Vito Jr. at Smithtown Appliance provided masterclass-level coordination. He ensured the measurements were spot-on and the timeline was perfect. The delivery crew handled the "heavy lifting" (literally) flawlessly, and Sam’s installation team was incredible—arriving early to prep and returning the second the units were upstairs to finish the job. Truly impressive service from start to finish.

Short: Avoid them at all costs. They are rude, disrespectful and dishonest. I used to buy all appliances from them, but never again. Long: I ordered an oven on the Tuesday before Thanksgiving because my oven broke. Awful timing, but good for sales for a new one! I was originally told the appliance was in stock and I would have it by Friday, the day after Thanksgiving. I called on Black Friday, and was told the oven was in storage, and would need to be transferred to the store, but I would get it by December 10th the latest. I didn't hear from Smithtown appliance by December 10th so I called and spoke to Vito (junior). He told me he would need to call the distributor because he didn't know why this order was taking so long. Vito called me back and told me the oven wouldn't be available until Jan 15th! I told him I was told the oven was in stock, but just waiting for a transfer. I was angry because I could have ordered the oven from 2 other retailers on Black Friday and had the oven sooner. Vito started to laugh at me, literally laugh, and said good luck finding the oven from someone else because the manufacturer doesn't have it in stock. I asked him why he thought it was funny that I waited 2 weeks for an oven, to only find out they didn't have it. He laughed again and said, it wasn't funny that the oven is not in stock, but it is funny that I thought I could get it from someone else. He said he couldn't get it for me, and no matter how many phone calls I make now, no one will be able to help me. I called one store in Huntington, who had the oven, and delivery is now in Itwo days. I called Vito back, who was not only rude again, but spoke over me and hung up the phone on me. I was not yelling at him, but simply called to tell him I wanted to cancel my order. He was dismissive, rude, and not at all interested in what I had to say. I will never buy from Smithtown appliance and urge others to shop elsewhere

We have purchased every appliance from here. Dealing with Vito is the best! He makes you feel like family( in a good way) and stands behind his products. If your not happy he's not happy. And there is nothing worse then a mom not happy. I love my new washer and he took good care of me! 2019-just got an awesome stove and convection oven/microwave (who knew). Worked out perfect. And yet again, I’m very happy