Semple's Appliance Services & Sales

I cannot say enough great things about Semples! He went above and beyond to make sure my washer was working properly. Not only did he take the time to carefully diagnose and repair the issue, but he also followed up with phone calls afterward to ensure everything was still running smoothly. His professionalism, attention to detail, and genuine care for his customers are truly rare to find. If you’re looking for someone reliable, knowledgeable, and who genuinely stands by their work, Dave is the person to call. Highly recommend!

First my dryer a couple of months ago, then my washer stopped working. When I priced new ones I got sticker shocked. So, I figured a Hail Mary couldn't hurt. John Semple said that it would cost $125 for him to come out and do a diagnosis. Within 10 minutes he had the dryer up and running, including reattaching the vent and cleaning it out. About 20 minutes later, my washer was back in business. Apparently, the locking mechanism needed to be replaced after I had tried to forcefully open it, instead of unplugging and waiting an hour for the timer to time out. My friend was here and plans to have him take a look at her washer too. The fact that he warranties his work for a year and uses parts that are also warrantied for a year is a huge relief. I'll be able to wait until inflation prices subside before replacing both. All in all, he was a bit odd on the phone. But, in person? The friendliest, most informative repairman I've ever encountered. He was funny too when advising me to not force the washer open again or put two comforters in at the same time. I highly recommend him!

We have used Semple since 2000, when they saved our Thanksgiving dinner, and have always had good service. However, my recent experience was very negative. I called late Friday to ask for help with a dryer and left a 2nd message on Sunday. He called Monday a.m. and let me know that he does not take calls Fri. pm through Sunday - something not noted in his voicemail. I started to explain the problem, as I had already done troubleshooting based on the dryer's error code, but he cut me off and said we'd discuss it when he came in the afternoon. I realized afterward it made no sense for him not to have full info, as I had already troubleshooted the error code and knew what part would likely be required. So I called and left a message asking him to call so I could give him more info. When he called he opened with "I think you can fix it yourself." I said I did not want to, and then he said, "I have confidence you can do it - that's my feedback" I responded that I probably could, but I did not have the time or energy. He then said, "You're retired," and repeated the "confidence" phrase. I owned business for many years, and would never have treated a customer that way. I was trying to help both of us and I received a rude, patronizing response. After I posted this review on another site, he proceeded to inaccurately describe our interaction, posing me as bragging about how much I knew (I merely said I had replaced a similar part before), that I had told him not to diagnose the problem (I told him I was frustrated that he did not accept the info I tried to offer) and that I told him to replace the part when I had already done so and it did not work (false). He appears to be the one who is unable to admit fault.